Unable to change Now Assist sparkle icon background/color in CSM/FSM Workspace is this configurable

[diptiprangy]

Hi Community,

In CSM/FSM Configurable Workspace, the Now Assist (sn‑wwna) sparkle icon shown in the Resolution field has a green background and success styling.

I want to change the background, border, and icon color to match our Workspace theme.
I’ve already checked UI Builder, UI Styles, UX Theme, and CSS, but the styles don’t apply (appears to be Shadow DOM / internal design tokens).

Is this styling configurable today, or is it intentionally locked OOTB?
If not configurable, is a Product Enhancement the only option?

[Tanushree Maiti]

Hi @diptiprangy 

If you add your sparkle icon variable to the theme’s CSS, you’ll be able to modify it.

Theming for Now Assist in Virtual Agent enhanced chat