Use cases for AI Agents
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03-20-2025 07:48 PM - edited 03-24-2025 07:42 AM
Keen to hear what might be the possible use cases for AI Agents to solve ?
Consolidated list (from comments below 👇):
a) user asking for recommendations on X days leave in next Y months which provides maximum coverage of company holiday calendar and weekends, so he/she could plan a vacation.
b) Top 10 assignment groups/assigned to's not populating description/close notes for an incident [which will eventually contribute to LLM's for Now Assist applications]
c) AI Audio: attending a Customer support or call support during the weekends, (rather call going o voice mails), we can create agents to receive and convert to request.
d) Approvals: list of change management approvals and Risk assessment and do a auto approve, Let your CM works on other high priority.

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03-20-2025 11:15 PM
Hi @anubhavkapoor76 ,
These are the links which i found , what other Platforms are heading to:
https://www.atomicwork.com/blog/ai-agent-use-cases
https://www.salesforce.com/in/agentforce/use-cases/
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03-21-2025 06:12 AM
@Community Alums - This is a good starting point! I am looking for more one off kind - example: user asking for recommendations on X days leave in next Y months which provides maximum coverage of company holiday calendar and weekends, so he/she could plan a vacation.
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03-21-2025 06:13 AM
I am inviting a guest tomorrow on my podcast and we will discuss more about Agentic AI, please join that.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-21-2025 06:40 AM
@Dr Atul G- LNG - Amazing! Could you please drop the hyperlink of the podcast here?