Hi,Please help me to get :-1. Where to find the responses of a user when they select thumbs down in a genius result? In which table the user responses get recorded?2. We need amendment of the below choices, where I can modify these?
Is there a recommended approach to integrating GitHub Copilot with ServiceNow? I'm looking to use it for writing and improving ServiceNow scripts and would appreciate any guidance or best practices.
Hello, I recently installed Now Assist CSM Case Summarization, Resolution Note Generation and KB Article generation. I am looking for a report by Skill by user. Does this report already exist? If not, does anyone know which table or tables I can u...
Has anyone implemented a Virtual Agent requirement where the "Transfer to Live Agent" option should be shown only for IT-related conversations and hidden for HR-related conversations?In a fallback scenario, the decision needs to be based on the last ...
Hi Team,We are currently implementing VA Assistant with AI Search and Dynamic Translation (English and Dutch) in our ServiceNow instance, using Knowledge Base articles as the primary content source. All our knowledge articles are published in Dutch ...
Hello All,I am unable to generate a Knowledge Article from the Now Assist Chat Panel. When attempting to do so, I receive the following message:"It looks like you don’t have access to contribute to the knowledge base for this." I have verified that t...
Hi Team, We have a question regarding the capabilities of the out-of-the-box (OOTB) Virtual Agent.Is there a way for the OOTB Virtual Agent to identify the user's intent and route the conversation to a specific flow based on that intent?For example, ...
Hello!I’m looking for guidance on configuring the OOB Incident Resolution Notes skill for our Help Desk department, who work from the Service Operations Workspace. Before we enabled the skill, their incident resolution flow from interactions was simp...
Hi everyone,I created a skill in the dev instance and deployed it to the test instance. However, when I test it in the test environment, I receive the following error:{ "error": { "sourceErrorMessage": "", "sourceErrorResourceId": "", "erro...
Hello, We are facing issue in VA where in some cases it is giving preference to pdf attachments with in the KB Articles and bringing GenAI answer from attachments and not considering article content at all. We want it to consider both and give the an...
Does anyone know how to remove the highlighted wording from Now Assist Virtual Agent
I have a question regarding the out-of-the-box (OOTB) Virtual Agent behavior.Is there any way to configure or enable the OOTB Virtual Agent to ask clarifying or follow-up questions when a user's query is ambiguous? For example, if a user enters a req...
Otto, Moveworks, Employee works, Autonomous IT, Autonomous workforce, Zero touch service desk, AI specialists, AI agents, Employee slate................................... Wow amazing. What next? Anyone knows when to use what? Also anyone knows what ...
Hi I have working on Search Source & Knowledge Base Configuration and configuration setup was done in ess -portal and search source condition is state is publish &active is true & valid after yesterday & knowledgebase is empty,in index source history...
We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude...
