I'm working on a requirement to update the Now Mobile Incident record view. Retain Short Description at the top of the incident record view.Display Problem Statement on the incident detail view.Remove a duplicate Urgency field and retain only a sing...
Hi,as per the user-side requirement, I need to add some detailed case information to the end of the OOTB Case Summarisation skill’s response. This information is static; it must only be displayed in the response and not used by Now Assist to generate...
My goal is to initiate an Agentic Workflow and AI Agents mainly via a UI Action, not through a Now Assist chat-based trigger.Is it possible to programmatically trigger Agentic Workflows and AI Agents using APIs, GlideRecord queries, Script Includes, ...
Hi Everyone,I have added Now Assist Q&A Genius Result in Next Experience Search Profile to enable the AI Search with Now Assist in Global Search. It is showing some results in the Genius card but it has a 'Ask a follow up' button, it is not redirecti...
I want to force the Now Assist virtual agent to launch a topic via a button or link in the portal. My research indicates that it's possible to force the virtual agent chatbot to launch a topic via links or buttons, as found in the knowledge base and ...
Hi everyone,I'm creating a custom skill for task summarization and would like the Summarize button to be displayed in the same way as the OOTB case/incident Summarization feature. So far, I have:Created the custom skillAdded the Now Assist context me...
Hi Community,I wanted to know whether and how can I create a dashboard for AI Agent usage. There are multiple AI agents and use across multiple modules (Incident, Problem, change). I wanted the dashboard to show when a AI agent is used and by which S...
We have nearly 1000+ AI systems, models, and prompts in ServiceNow. Following the latest ServiceNow update, all AI-related assets will be managed within AICT. Currently, all records are under review, and usage is restricted until they are approved by...
Hi, i have an AI agent i created called CLaims AI. it was working fine before, but now when testing. it seems to just jump to the end. it doesn't even output anything in the AI agent decision logs page. any help would be appreciated. I've attached a ...
First, I've already used some methods to try and manipulate the situation, such as vaSystem.getClosingMessage() or vaSystem.endConversation() or vaSystem.switchTopicByName("Now Assist - Closing"), but no success so far. My goal is to end the conversa...
Hey community,I'm building a "Flag AI Answer as Incorrect" workflow on Zurich using Virtual Agent + Now Assist, and I've run into a routing/NLU issue I'd love some input on.What the workflow does User interacts with VA via the Get Help topicGet Help ...
Hi!When I tried to use this functionality, the category is not updated, and the incident work notes are updated with some steps instead. Is this the expected default behavior? I was expecting a response similar to: “Recommended incident (INC0868900) ...
Hi All, We are having issues with the Triage and Categorize incident Agentic workflow, as the subject suggest After a successful run the now assist AI provide suggestions for category and subcategory but does not update the fields it adds work notes,...
Hi Community,I have a custom field called Pending Reason [u_pending_reason]. On the standard incident form, this field correctly becomes mandatory whenever the state is changed to Pending.However, when changing the state to Pending inside the Major I...
Hello, Where and how I can access to this dashboard? It's not very clear in SN docs. I activated and configured this Now Assist skill, but I don't know how to access it. Best regards, Nenad