Now Asisst for Instance
This is not a PDI.I am trying to Turn On Now Assist but I am unable to do so. I have installed Now Assist for ITSM, Now Assist for CMDB and Now Assist for Creator plugins already. What should i do now?
Forum Posts
Menu header in CSM
On the main homepage as a admin I can see "workspaces" menu item but as sn_customerservice_agent or sn_customerservice_customer" I can't see this icon. what can be the issue?I check "ux_route" type ACL as well specific user role, everything is fine
Summarise button not available in SOW for non admin user
Hi ,On sow workspace the summarise button is visible for admin user but not able to for non admin userHow can i make it available for non adminPlease refer the screenshot
Now Assist for full fledge Catalog item creation
I have a requirement to build full fledged catalog item generation using Now Assist" Users will interact with Now Assist conversationally to define catalog item details such as name, description, variables, variable sets, dependencies, and associated...
How to create KB article by using Now Assist
Hi All,When P1 or P2 incidents gets resolved automatically KB article should be created By using custom prompt from Business rule in Zurich.Kindly share some suggestions/idea.We have created some BR to achieve this, unlucky this BR not working .Kindl...
How to rename the Summarize the Record button?
Hi All,How can I rename the Summarize a record button in Now assist panel? Thanks in advance
Custom AI Agent for SAM - Publisher News Researcher
I put together a short video that walks through this whole build end to end. If you want to watch it first, it is here: [https://youtu.be/4eva0_goYWc] The full written steps are below if you would rather build it yourself or follow along. Why you m...
Where are answers to the VA feedback using options in the sys_now_assist_message_bundle are stored
I need to report on feedback provided on Virtual Agent. The options are on this table: sys_now_assist_message_bundle, however I cannot find where the answers are stored.The options displayed on VA are:Included irrelevant detailsIt answered my questio...
Now Assist for IT Service Management (ITSM) Implementer many failed attempts
Dear Community,I've recently attempted the 'Now Assist for IT Service Management (ITSM) Implementer' certification multiple times but, unfortunately, haven't been successful. Despite thorough preparation and confidence in my answers, I haven't manage...
How to prevent Out-of-the-box intents from overriding the grounded prompt?
Hi All,within the Now Assist Skill Kit I created a custom skill designed to help an operator to manage information provided via the Now Assist Panel. The problem is that, even after selecting this custom skill, certain user questions accidentally tr...
How to create reporting for AI Agent usage
Hi Everyone,I wanted to create a report to show list of AI agents used in an incident and which user(the member of ServiceDesk) utilized it.So the dashboard can be included with the report which shows "This AI agent is used in this incident by this u...
Resolved! I want to learn Now assist and Agentic Ai
Hi ServiceNow community I want to upskill myself so i started learning Agentic AI , virtual agent chat bot and Now assist but how do I practice it in instance almost all i can see is paid once in ServiceNow university, any one have any idea how do i ...
Resolved! Now Assist
Hey all,I wanted to learn about Now Assist, Gen AI, Agentic AI. I need a basic to advanced full guidance. What are the skills required to learn? Currently I am working on HRSD. How it is used in HRSD and ITSM? Kindly help me with this. I'm confusing...
Playbook task created by Now Assist does not have the requested parent table specified in the text
Hello, is there a way to let Now Assist create the playbook with desired parent table specified in the task definition ? Thank you.
Can you clone the [AISS - Create Incident Agent] - Incident search source?
This is the search source used by the 'incident assist' Now Assist skill. I would like to be able to apply conditions specific to one domain. The 'insert and stay' option is available while in the global application domain, but this search source i...
