Hi All,1)I am learning Ai agents , as a part of learning i am creating a POC where i need the AI agent to retrieve the field value of a incident and pass to another agent, how can i do this?I tried scripting but i am getting the error message that "T...
When i changed scope to CD NLU , then New Intent button got disabled. If i switch scope to Global then new intent button got enabled , but not able to create, getting below error. Then How to create new IntentSome features may not be available becaus...
My customer ( an ITSM customer) has purchased 100 Pro Plus licenses but what does this actually mean? Does that means that the client will have 100 users who can use Now Assist for ITSM ? Also is there a restriction on how many assists can each use...
Hello Community,I have a query regarding the Now Assist Flow Generation skill in ServiceNow.Suppose I provide a prompt to generate a Flow Designer flow for a Service Catalog item. The flow itself gets created successfully, but the data pills are not ...
Can we have 'Q&A Genius results' for Virtual agent? Is there any configuration for that?
Hello, We are using Now Assist with a BYOK setup, where we initially deployed 2 OpenAI models:- gpt_small- gpt_largeThis works fine when we test our Virtual Agent with Now Assist.How do we know however whether Now Assist is using either the gpt_small...
Really interested in the conversations happening around Agentic AI and its potential across ServiceNow.From an early-stage perspective in the Employee Workflow space, there’s a lot of opportunity in enabling non-developers to build and orchestrate AI...
Triage refers to the assignment of priority levels to tasks or individuals to determine the most effective order in which to deal with them.But the below 2 OOTB Triage casesCSM - Triage cases ITSM - Triage and categorize ITSM incidents Just talks abo...
Hello NowAssist ninjas! We have enabled NowAssist for ITSM, but the summarization for sidebar discussions doesn't work correctly. There's this error message:Chat summaries won't appear until your IT administrator completes all the required steps invo...
We are evaluating the KB Now Assist skills and seeing that we are getting odd recommendations especially when it comes to article titles. It seems like every KB article has the same recommendation for title: "Economic Benefits and Job Creation in th...
Hi,I need to implement a use case which, upon receiving a new case, allows me to request a summary of the solution adopted for all resolved cases at the same location and in the same category for ‘similar’ issues. What can I use to implement this? Is...
Hi,I have purchased licences for Now Assist CSM and need to configure the following skills initially: Case summarisationEmail recommendationResolution note generationKnowledge base generationActivity response generation The skills are to be used by s...
■ObjectivesI want to create a RAG Skill using the ServiceNow Now Assist Skill Kit that meets the following requirements:1. Trigger: Clicking a button on the incident resolution screen2. Functional Overview: Interpret the `short_description` and `desc...
Hello,We recently installed Now Assist for ITSM/Virtual Agent and also enabled Enhanced Chat.When we use the homepage search in Employee Center, we are not getting the "Answer generated by Now Assist" window.What we see:What I would expect to see wit...
Hi everyone,I’m currently exploring AI capabilities within ServiceNow and wanted to understand whether the Regulatory Change Management module is a prerequisite for enabling these features.Is it necessary to implement this module to leverage AI-drive...