What is the name of the table that captures when someone hits "thumbs up" or "thumbs down"

SaadK
Tera Expert

What is the name of the table that captures when someone hits "thumbs up" or "thumbs down" in the screenshot below?  thanks.

1 ACCEPTED SOLUTION

SaadK
Tera Expert

Table "sys_search_genius_result_event_action"

with query "action_type=VA_Feedback"

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4 REPLIES 4

rpriyadarshy
Mega Guru

@SaadK 

 

There are few feedback table but dont see data 

sys_gen_ai_feedback_log

sys_gen_ai_feedback_indicator

Have a look at This Table--> sys_gen_ai_log_metadata.

 

Data and Logs are too much encapsulated so not easy to decode . Have a look at table - SYS_GEN_AI_LOG_METADATA

 

rpriyadarshy_0-1753757155668.png

 

Just tried Another Like - and 1 dislike in Chat Window and another entry appears for Both

 

rpriyadarshy_0-1753757576736.png

 

rpriyadarshy_1-1753757695454.png

 

Ane here are the entries for all the feedback.

2 like and 1 dislike 

 

rpriyadarshy_2-1753757746757.png

 

Hope This answers your query.

 

 

Regards

RP

@SaadK 

 

Hope you are able to fetch the data for Thums Up and Thums Down.

 

Regards

RP

Nikhil Bajaj9
Giga Sage

Hi @SaadK ,

 

Please refer the given link to explore more on this topic:-

https://www.servicenow.com/community/now-assist-articles/now-assist-in-ai-search-faq/ta-p/2686538

 

If my answer helped you in anyways, please mark it - solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

SaadK
Tera Expert

Table "sys_search_genius_result_event_action"

with query "action_type=VA_Feedback"