I would like to add a template/branding of the email recommendation that is inserted when you click replace, currently it clears the existing template branding and if I apply the template after inserting it clears the already existing text. Note: I d...
Hi everyone,I’m seeing repeated occurrences of the following error in sys_gen_ai_log_metadata for multiple Now Assist GenAI skills: Now Assist Q&AResolution Notes GenerationIncident SummarizationThe log entry shows:“Error 300001: Now LLM Guardian cal...
I am trying to create an app using the Build Agent in my PDI but it always fails with same error saying the scope is not unique, no matter what scope or app name I use. [ide] [ERROR] Failed to create fluent app MxA1p for scope x_1885552_mxa1p[ide] ...
Hi everyone,Was working on this POC and was not able to fetch the content inside Docx document in the external SharePoint connector, the docx was there on the SharePoint and the same was visible in the ServiceNow but it only provides link and i can't...
We have configured the Now Assist skill for Knowledge Base generation in CSM; however, the option to create knowledge is not appearing in the UI.Could anyone please confirm which roles need to be assigned to the end user in order to use Now Assist sk...
We recently udated our now assist for ITSM plugin to the newest version. After the update we no longer have access to Now Assist Skill Kit.Before the update we can access it just fine. I do have the sn_skill_builder.admin role.Some of our application...
Hello Experts,I tried implementing the opacity feature from Workplace Central that appears on the floor map. I copied the relevant code from an OOB instance and migrated it to my target instance.The functionality is working as expected; however, I am...
Is there a comprehensive list of all available ServiceNow AI Agents?Not just in our instances, but an overall comprehensive list of all ServiceNow AI Agents, available OOB or to purchase. Does anyone know?Thank you.
Hi Everyone, I am trying to activate Case Summarization skill In Now Assist. After enabling the skill on my case table, the summarization widget is not showing up on Workspace UI. Any suggestions, what could be the issue?Note: There were 2 related pl...
Hello Community, I have configured an AI Agent in Instance A. When prompted, the AI Agent collects the required details and successfully creates a case in the target table. In the AI Agent configuration, I have enabled "Allow third party access to th...
In the Now Assist admin, "Now Assist features" has options to configure the OOTB skills and "Now Assist Context Menu" in the "Now Assist Experiences" also have option to configure pre-defined skills, so what is the difference between them.
Hello Community, I am not able to turn on the Now Assist panel for SPM.The Now Assist for SPM product plugin is already installed.All required roles are assigned correctly.Even after this, the Now Assist panel is still disabled.Please let me know why...
I have a Now Assist skill that, when tested in the Skill Kit test page, returns a plain text response as expected. However, when invoking the same skill via the Now Assist Context Menu in the UI, the response appears as JSON instead of plain text. I ...
Hello,So I've managed to implement the 'Now Assist Email Recommendation' skill , however I need to be able to see how often and by whom NowAssist was used to draft a response(reporting). Is there any OOTB solution for this, or do you have any ideas? ...
Hi All,Can anybody help on how we can integrate now assist virtual agent with Microsoft CopilotMy requirement is to give option in Copilot to access Virtual agent @Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @...
