Knowledge center
Hi All, I am not getting the source as "incident" in the articles . It says "No record found" . Can anyone help me to add the source here as incident .
Forum Posts
Questions on Subflows and actions now assist skill
Hello experts,I am fairly new to setting up now assists skills. One of the skills that we tasked to activate is the Subflows and actions skill under the Conversational experience.When I went to activate/turn on the skill, I cannot turn it on and this...
Start Microsoft Teams Chat is not functioning properly.
When opening an open incident and attempting to start a Microsoft Teams chat, no members are found, and the chat cannot be initiated.
AI Control Tower for Now Assist installed with ServiceNow Pro+ and Enterprise+ applications
If you have recently installed any Now Assist plugins after acquiring Pro Plus or Enterprise Plus products, or are planning to do this in the near future, I recommend reading and preparing to configure AI Control Tower for Now Assist, a core subset o...
UI Builder configuration for Customized Now Assist Skill in catalog email
Hi,I customized a Now Assist skill for catalog task email recommendations, similar to the one used for incidents. However, I am currently stuck on incorporating this into the Email page in Service Operations Workspace.I would like to understand:Wher...
Predictive intelligence Unable to predict.
I have trained a predictive intelligence model in "Similarity" in tested that it was working fine but now it is showing "unable to predict"Can someone tell the possible cause and its resolution.
Interaction record is created for every now assist conversation When Agentic Workflow running
I Need to Disable the auto Creation of the Interaction Record only When the Agentic Workflow is running. #Agentic AI#Now Assist
Resolved! SOW button invoking NowAssist skill and opening modal
Hello ServiceNow Community,I am working on a requirement in Service Operations Workspace (SOW) and would appreciate some guidance.I need to create a custom button on the Incident form that is visible only when:the Incident is created from SOW, andthe...
Now Assist in Virtual Agent not working
I converted a topic from our NLU to use LLM. It was published. I can test it fine and it works. But if I try using topic discovery it just keeps giving me the message saying sorry there was a problem on my side. Any ideas? Here is the description of ...
how to code it to add a variable 'plan' as 'Work Notes'
The command from the code below: addPlanToIncident () is to add a variable 'plan' to 'Additional Comments'. Does any one know how to code it to add a variable 'plan' as 'Work Notes'?sn_itsm_aia.InvestigatingAndResolvingIncidentsUtil().addPlanToIncide...
How to Expose ServiceNow AI Agent Studio Agent as A2A Server for External Platform Integration?
Hello ServiceNow Community, I have built an AI agent using ServiceNow AI Agent Studio (on Yokohama release with Now Assist). I now want to expose this ServiceNow agent as an A2A (Agent2Agent) compliant server so that external platforms (like Google A...
Using AI to Identify High Risk Application Services & Auto Create One Incident per Service
Hi Community,We’re exploring an automation approach where an AI model outputs a list of high‑risk application services, and ServiceNow automatically creates one consolidated Incident per service whenever active alerts are detected.High‑Level IdeaAI p...
Now Assist Incident Resolution Notes skill
We have just implemented Now Assist for ITSM. We received a request from our service desk team to update the OOTB Incident Resolution Notes skills to change 'Root cause' to steps taken, outcome, next actions which more aligns with the service desk pr...
External Content Indexed but Not Accessible to NowAssist
I have uploaded several documents as external content to an indexed source using the ServiceNow external-content-ingestion API , and, as required, the corresponding search source has been properly associated. This search source has then been linked t...
Resolved! Access and Reporting on Generative AI Logs (sys_generative_ai_log)
Hello Community,I am working on developing Custom Reporting and Performance Analytics (PA) KPIs for our Now Assist adoption and usage. I have identified two key tables for reporting:sys_gen_ai_usage_log (The main usage log for billing and high-level ...
