Now Assist Panel error 'Unable to load' Try refreshing the page
Hello, I'm getting below error.Does anyone faced similar issue? please let me know if there are any resolution steps. Unable to loadTry refreshing the page Thanks in advance.
Forum Posts
Unable to handover virtual agent chat to live agent (Now Assist for HRSD)
Good afternoon! I completed the Now Assist for HRSD essentials course.I did this as part of implementing Virtual Agent to Live agent chat handoff. Ironically, all the labs worked for me on the student instance as well as demo instance except the VA ...
Resolved! Now Assist Panel shows "turned off" during AI Agent creation, despite being enabled
Hello Community,I'm encountering a persistent issue while trying to create a new AI Agent. Although I have followed the setup guides via the Now Assist Admin console, the panel on the AI Agent creation screen consistently shows "Now Assist panel turn...
Gen AI actions dashboard
Issue: There is OOB dashboard called "Gen AI Actions Dashboard"there is Filter- called: "All skills " on which I'm trying to add our newly created AI Agent. This filter is currently using the data source as "indicators".Does any know how we can add n...
Not getting option to add a prompt on copied skill/ Original skill.
Hi Experts , I have copied the kb generation skill , and i want to give some prompts . On the original skill there was no option to add the prompt , so I copied it and still I am not getting any option to add prompt. Really appreciate the help on th...
Use cases on Predictive Intelligence and Now Assist for IRM
Hi,I have been lately getting to know about Predictive Intelligence and Now Assist for IRM/GRC. I haven't come across any uses cases for these two in product documentation or in the Youtube channel. Please could you guide me on with these uses cases ...
Configuring knowledge cente
HI All, I am trying on configure the knowledge center to show HR case data as potential gaps . For that I have created similarity and cluster solutions. I have run the schedule job for knowledge clusters generation , Got the data in knowledge covera...
Resolved! Virtual Agent - How to add VA topics in the Now Assist Panel
I have topics which are currently published to our Virtual Agent in Employee Center.We would like to reuse some of those topics and also publish them to the Now Assist panel in the backend.For some reason the topics are simply not triggering at all i...
SOW - Chat Reply Recommendations modal starts off too small
Hey everyone! I've been playing around with Now Assist for CSM / ITSM in the Service Operations Workspace. Some tools are very promising, like Chat Reply Recommendations which can write a full troubleshooting guide to save my Agents a bunch of time.H...
NowAssist AI Agent Processing Message
Hey Everyone, I hope you are doing great!I need some assistance/suggestions on AI Agent processing messages. Sometimes, the AI Agents are having huge latency which is let's say more than 30 seconds. I am wondering in someone figured out a way to keep...
Regarding Field Change on Activity Stream On Now mobile
Can we hide field Change on the Activity Stream on now mobile though mobile app Builder or any other way?
Assist consumption by AI Agent
Hi, I have a requirement to build a dashboard to display the Assist consumption by the different AI Agent. I am aware of the 'Now Assist usage' from the Subscription Management > Subscriptions. Is anyone able to help direct me to the table or in...
Manage Duplicate CIs Now Assist skill is not working
Hi Everyone,Although the De‑duplicate task has been created for the duplicate CI records, the "Manage Duplicate CIs" Now assist skill is still not detecting or processing them. Any insights are highly appreciable!Thank you!!
Incorrect data in Conversational catalog overview dashboard
How is the data for the Conversational catalog overview dashboard updated? Is the data based on the table: Catalog Item Analytics [catalog_item_analytics] and what scheduled job would update the table?
List and Filters Task Completion
I believe I have completed the said tasks and still receiving "failed" Could I be saving the work incorrectly? Displaying active incidents? YesList was sorted to Critical-1? YesShowing a 10 rows? Yes Any help would be greatly appreciated
