why now assist isnt generating a preview of template on sample for manage duplicate ci skill

[richa_bhardwaj]

while using manage duplicate ci nask skill ,after selecting the class and selecting review existing templates, why is it not asking for "preview template on sample task" instead its only populating "run template for all tasks" and "view more options"

Preview not generating for deduplication tasks in ServiceNow. I want to select a sample deduplication task and preview the results before applying a template, 

instead it should be like the below as instructed in the docs:

please help on same.

[richa_bhardwaj]

Hi @abirakundu23 ,

thankyou, already enabled everything referring to these docs beforehand.

Still preview option isnt generation in the panel, forcing all ci's irrespective of different classes getting remediated together using template of another class.

[abirakundu23]

Hi @richa_bhardwaj ,
Please connect with support team for the same if everything set in place and it is OOB skill.

Please mark helpful and correct answer if it's worthy for you.

[abirakundu23]

Hi @richa_bhardwaj,

is your issue resolved ? Did you get a chance to check my previous reply ?

Please mark helpful and correct answer if it's worthy for you.

[richa_bhardwaj]

@abirakundu23 - I have already read these docs and then went through the whole process, only one step isnt coming as i have described, will be glad if u have any info pertaining to that alone.

[abirakundu23]

Hi @richa_bhardwaj ,
If you followed all steps as per documentation and using OOB skill , however it is not working please create now support case (HI ticket) that i mentioned my please reply also.

Please mark helpful and correct answer if it's worthy for you.