This is the second video of the second section of the series Service Portal basics. Its a tutorial developed by Dhruv Gupta. ServiceNow is the best thing a customer can give it to its employee. It is all about showing how we can customize OOB widgets.
Part 1 Link: https://community.servicenow.com/community?id=community_video&sys_id=4e1f384ddba9905013b5fb243996192d
Part 2 Link: https://community.servicenow.com/community?id=community_video&sys_id=beb0ff01dba154501cd8a345ca9619ad
