Auto-reply to unregistered users?

[k0a1a]

Hi community,

How would you setup an auto-reply e-mail for unregistered users?

Mail actions of type "Reply" fail with the message "Reply Email not sent, empty user_id", pretty much like here:

Thank you for ideas.

[Chuck Tomasi]

You will have to look at the notification definition and determine what fields/values are being used. Can you include a screenshot of "Reply to Okta Site" notification details?

[k0a1a]

ctomasi, "Reply to Okta Site" is an example found in another thread, consider link.

In my case (patch level: current Istanbul) action name is "Auto-reply to anonymous Schema Incident":

Action type = Reply Email

Type = New

Order = 1

Condition = gs.getUserName()=='guest'

... and so on.

In the second tab "Actions" I just specified the text of "Reply Email" and left the script empty/default.

Here are screenshots:

... and this is exact error message found in Email log:

Reply Email not sent for 'Auto-reply to anonymous Schema Incident', empty user_id

Please ignore sys_email.user_id in the text, it behaves same way with it or without.

[SanjivMeher · Accepted solution]

Hi Oleksiy,

Check the below thread

Setting up autoreply for emails sent to Service-Now mailbox

[k0a1a]

sanjivmeher, this comment about creating new record in sys_email looks like a solution! Gonna try it right now...