Hi, I'm trying to create a workflow to retire knowledge articles which have reached the valid to date. I'd like the workflow to be triggered by the valid to date, once it has reached that date the article would move to pending retirement and create a...
How can we change the Email User Label for From Email used in Email Client Template with From Email optionas Text :- test@abcmail.com ? Please guide on the same.
Hello, How to change the Due Date format in Visual Task Board to Day-Month instead of Month-Day ? Thanks
Hello, I'm wondering if anyone has successfully set this up. The documentation around Key Exchange is a little lax in the details. I wanted to setup a POC of using this to pass some data between two of our sub-production instances, but now I'm thin...
Schedule report should run only on weekdays(mon to friday) from 1 pm to 10pm IST?? exclude weekends
Hi team,Can anyone help me understand if there's a way to bundle hardware, consumables, and software together? When I tried on my PDI, I encountered an issue where it wouldn't allow me to bundle software models due to a business rule "Abort insert of...
Hi team,I have a question regarding the asset state and substates. The "Pending Retirement" substate was introduced in the Washington DC release but wasn’t available in the Vancouver release. The instance I am working on is on the Washington DC relea...
Hello Team, I am looking for Document lifecycle management with below features and how can we do it.The main features/ requirement are as follows: Workflow Automation. a. Check in/ check out (Track changes)Review, view & Edit access (Select audience)...
Hi All,In cutomer_contact table I have created a Business Line (Select box).ABCXYZJKLI have created a form where I have to autopopulate the Business Line for selected contact.Variables- Contact- Reference to customer_contactSelect Box- Option is same...
I am getting API response in encrypted format and I want to decrypt this response. I tried using GlideEncrypter.decrypt method but I am getting error
Hello All,I read many posts in this community related to advanced/dynamic reference qualifiers, but I need help understanding what I should do due to my lack of scripting skills. ScenarioI have a catalogue item called "Update distribution list". The ...
Our instances are linked to Active Directory for SSO, and I need to make an inbound REST API call to ServiceNow from my laptop. Where normally basic auth with username and password would do it, that fails here because of the implied MFA going on. Wha...
HI, AllTrying to set up the success dashboard for the first time on the PDI (using Washington but same on Xanadu) and found issue that that I could not find the answer to.In the admin console under Knowledge Deflection, I get the warning saying “You ...
Hello all, I would like to know what a user is able to access (specifically tables) with no roles assigned to it? The use case would be as follow:As part of role management I am about to do a matrix of all roles and tables that shows what roles can d...
Hey Everyone, Requirement : I want to enable global search for OT devices (table: cmdb_ot_entity). When a user enters the name of an OT device in the global search, it should direct them to the corresponding OT device details.
