Has anyone configured a custom SMTP/POP3 email server instead of using the out-of-the-box (OOB) ServiceNow-provided option?If so, please share any challenges you foresee with inbound email actions, troubleshooting, or availability.Additionally, are t...
Is it possible to change the background image used in the fly out menus in Polaris (ie the core ALL, Favs, History)? Hopefully a solution that does not involve digging through CSS etc. Is there a simple property or image to change to replace the belo...
How to set priority critical if caller is vip user.
I'm using GlideModal to generate a popup window to load a form. I need to preset one of the fields (parent) to the sys_id of the form that generated the popup. I tried using setPreference('field', value) but that isn't setting the field and I don't ...
How to Delete "Category" and Add "Taxonomy" and "Owner" fields in List view of Catalog tab in the Catalog Builder.Please refer the attached screen shots.
Hi Team, User is having timecard_user role, able to access timesheet portal but he is unable to see demand task for which he has a resource plan. he is not having access to demand table . is demand table access needed to view demand tasks in the time...
Hi all, I have a custom field on [Walk-up Appointment] that holds an alternate email address. I would like to see if we could input the field into a notification, so it sends directly to the email address field, either through the Notification object...
I have requirement to configure auto assignment group based on CI's support group if that empty then based on category and sub-category.
Hello,Has anyone already created test ATFs for Service Operations Workspace?Or has something already been done by default in the xanadu version?I'm looking for examples that have been done step by step to get inspiration for different scenarios. Also...
Hi All, I have a Catalog Item Flow with the OOTB stages. However I cannot translate them and I don´t see if this is even supported? If I have a look at the stage table for flows (sys_hub_flow_stage) the fields are normal string fields and not of type...
We are having issues with our ServiceNow to Azure AD Integration. In particular, the current issue that we are experiencing is with Provisioning of Groups, and Group Memberships. It does not seem that when users are added (or removed) that the group ...
ServiceNow span entries give me some control over when the schedule will run - e.g. every first Tuesday of the month but I need a way to set it for x days after the 2nd Tuesday each month because we patch over the 2nd weekend after the microsoft patc...
How to add additional approval group in change request if calculated risk set to high in access state.
Please help me to create report to get monthly open incident count.
