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Decision Tree for Cases

Hi All, I have a requirement to create a decision tree to help our service desk team (CSM Module - cases not incidents) when they get a ticket for a specific customer. So, I will ask them a set of questions and based on their answers they will get a ...

Resolve the scan finding

Resolve this Scan finding  please help me  Short description : Always deregister $rootScope.$on listeners on the scope $destroy event Resolution details: I attached in picture

Chandana1 by Tera Contributor
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  • 3 replies
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Tracking productivity

Hi,I was wondering if there was a feature on ServiceNow that tracks when you just click on and view a record whether its status is new, open, awaiting information, closed, or resolved and can that be exported into a report? I feel like it only tracks...

mjbelcher by Giga Contributor
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  • 2 replies
  • 0 helpfuls