Resolved! How to enable 'Turn Off Next experience' option in Preferences menu?
Ahoy, quick one, please is there a sys_properties to turn on this option in Preferences menu? (see attachment) Thank you
Forum Posts
REST API and CMDB roles
Hi there,I want to develop a REST API that manipulates the CMDB CI's.when I add the iti role we can run CRUD commands like read and update CI attributes via REST API interface. But when I remove this role and add roles like sn_cmdb_editor I cannot mo...
Setting up Error message on screen if the scheduled end date is before the start date
I was reviewing our open change requests, and I noticed the end date is before the start date. How can I set this up to have an error message displayed on the screen if the end date is before the start date. I believe a script is needed. Any help wou...
Resolved! How to restrict catalog form to only particular users?
How to restrict catalog form to only particular users? @Ankur Bawiskar @Saurav @shloke04 @Anil Lande @Maik Skoddow @Jaspal Singh @Sandeep Dutta @Chandra Sekhar Maganty @Musab Rasheed
Resolved! No app found matching sourceAppId
Trying to update to latest version of Workflow Studio. When I click on the Application to update it I get this message: Bad Request (400) AppsData.getAppInfoFromInstance(): No app found matching sourceAppId:<id> Refresh Couldn't find any info...
Resolved! Software Installs not listed in the CMDB?
We are implementing our CMDB. We are having problems with the software showing where it was installed on the CMDB. If you go to Configuration/Base Items/Software it doesn't list where the Software is Installed on.To see where the items are installed ...
Resolved! Hide Application on left navigation bar based on groups
Hi, We have a requirement to Hide an Application if a user is part of group "Test Group". I have written a Before Query Business rule to achieve the same, however the same seems to be not working. I am on Kingston version. My BR is : When: Befor...
Flow Designer inbound action triggers not working when email is sent from external Email ID
Hi, I have created flows with trigger type as Inbound Email. When email is being triggered from my mailbox or any user's mailbox whose user account is available in ServiceNow User table it is working perfectly fine. However, when the email is being s...
Resolved! Changing Table Rotation settings for Discovery Log table
Discovery Log (discovery_log) table is extended from Log Entry (syslog) table.For syslog table there is a Table Rotation is set by default. That works for discovery_log table as well. My question is, is it possible to set the Table Rotation different...
ACL
Hello Experts,I am working on the below requirement.When State is Pending HI Caseand Caller is Logged in userThen make the state field read-only on the form as well as on listHow can we achieve this using ACL?Thank You
Resolved! Adding a record as variable into a subflow (in flow designer)
I am creating a subflow for approval on requested items to reuse in multiple flows. The subflow has to check if the requester's manager exists, if that manager is not locked out, then ask for approval. If the manager does not exist or is locked out, ...
Need to change Metric Instance "Created by / Updated by" to the user who made the change
Hello, We noticed that metric instances are being defualted to "system" on created by and updated by, reading SN documentation this appears to be normal and per dis article this can be changed ( Click here to see KB article ), however we weren't unab...
How to edit CI field on Incident table so that it will partial search the CI table
HI all,I have CI field on incident table that refers to cmdb_ci table.I want to match the CI list when I search the CI field using Windowsserver2019 text but on the CI list I have only Windowsserver. So even when I search like that the matching CI ha...
How to hide Article Category from Service Portal (Users can view article from URL only)
Requirement is to hide a kb article category from the knowledge base category picker (Widget Name: knowledge Field Facet) on the portal (attached the Image for your reference). The category should be hidden on portal, but users should have the abilit...
