CMDB: CI Attributes (Owned by vs. Managed by)

[MarcB1]

Hi

The CI Class "Hardware" [cmdb_ci_hardware] has multiple Reference fields targeting the User Table.

- Managed by
- Owned by
- Assigned to
- Supported by

Is there any documentation out there which describes which one is for which use case?

-> e.g. John Doe is responsible for a Windows Server SRV123... Is he the owner or manager in the terminology of ServiceNow?

All I found was this description on DOCS:
https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/configuration-management/concept/class-hardware.html
--> The Owned By, Assigned To, Managed By, and Supported By are reference attributes to the User [sys_user] table. The Assignment Group and Support Group are reference attributes to the Group [sys_user_group] table.

Thanks Marc

[Rob Mollee]

Hi Marc, 

I suggest you watch a short video on YouTube where Scott Lemm and Mark Bodman explain the use of groups on CI's. I think this may help you. Here is the video URL:

https://youtu.be/MECwnUCf6ac?list=PLkGSnjw5y2U7QNr9jL6TAgwQvYBI_LEtK

Best regards, Rob

[Appli]

Hi, I also did not find any reference on DOC pages, but may be you can check field level help for mentioned referenced fields; they provide certain guidance that is quite useful.

Hope it helps

[MarcB1]

Hi Appli

I checked the field labels for cmdb_ci_server

Managed by	<no Hint>	Hint from Table cmdb: IT manager
Owned by	<no Hint>	Hint from Table cmdb: Business manager
Assigned to	<no Hint>	Hint from Table cmdb: Person using or primarily responsible for this item
Supported by	<no Hint>	???

..so there is no real information

@Rob Mollee : Will check, thanks!

Regards
Marc

[Appli]

Hi Marc, I also noticed this but believe ServiceNow leaves some "room" for interpretation there.

As I see it: Laptop is owned by Business (= Business Manager), Managed by IT (= IT manager), Assigned to User (= User) and supported by IT Workstation team (= Workstation team' manager)

Hope it helps