how to consume rest api data in serviceportal what steps to follow
Hi All, i have a new api and its working fine and giving data in json format now i want to consume that rest api output in service portal widget.
Forum Posts
Resolved! Is it possible to have UI Actions on the ticket portal page?
Dear community, I'm trying to get the 'Close incident' UI Action (or any other) on the 'ticket' portal page. I discovered that using the form widget I can see any UI Action I intend to use on the portal. But we'd like the ticket layout and would love...
Resolved! Profile picture won't go away
I created a user and added a photo through the Service Portal Profile's "Upload Picture" button. I then coded a process so that a user could remove their profile picture which successfully removed the relevant entries from the "sys_attachment" table....
How to create a Choice / Select box in widget SP
Hi, I want to create Choice type field in widget and add choice values with the values I get the name from the integrations as shown below:: Thailand,Japan,Singapore,Nepal,Malaysia,Canada,Australia,Australia,Australia,Cambodia,Sri Lanka,Germany,F...
Ability to skip a second level approver if it's the same first (managerial) approval
I have a catalog item where a user would request access to a specific area within an enterprise system. We require their manager to then approve their access, which works correctly based on the workflow. We then require approval from that departm...
Resolved! Knowledge: Video not playable - Play-Button grayed out (not embedded)
Hi guys, I would like to add videos to knowledge articles. Like I have read the docs there are two ways to put a video in an article: 1. Embed the video code in source code of the article (works) 2. Insert/edit video and put video URL in associated f...
Resolved! [Agent workspace/chat] Attaching/copying Knowledge articles to a user during an interaction?
In Connect Support, it was easy to drag and drop a knowledge article to present to the end user. In Agent Workspace, we have setup agent assist to search KB articles. It seems that the OOB UI actions for knowledge search results for "Attach" want a...
how to hide icon link in service portal based on the user roles
Can anyone help me to hide icon link in the service portal page based on the user roles
Resolved! replace string
Hello I'm still new to service now. I would like to replace blanks on attachment. I have created a business rule for insert into sys_attachment. ############################################################################### (function executeRule(...
Resolved! Transform Map not showing Target table I want
I am trying to mass subscribe 400+ user to a communities forum by taking excel file in with their names and then (through script i guess) add them to the forum in the sn_actsub_subobject_stream table, but I can't use the sn_actsub_subobject_stream as...
Thousands of Stale CIs but no Stale CI Remediation Tasks
We are newly trying to set up our CMDB dashboard and remediation rules. Starting with the Staleness metric for a single class to test, as we know it will need to delete over 400,000 stale CIs. The job came back with what looks like a list of Stale C...
How can I create a report that shows incidents that have knowledge articles attached?
How can I create a report that shows the incidents that show knowledge articles were attached?
Resolved! using addQuery to compare a date field with gs.nowDateTime
Hi all,I'd like to use multiple addQuery statements in a GlideRecord to pick out records that meet both queries and then to have an event triggered by each record. However my line with the date query below is not working...seems to just ignore that...
Resolved! URL target field on Menu Items for Service Portal Header Menu not working
I am adding _blank in the URL target field and it is not opening the page in a new tab I click it and it opens in the same tab
Resolved! Instant publish of Knowledge article
i have a Knowledge base "VDB Knowledge" and i need when we create a article in this KB,it should be published once the article is submitted we set “Publish workflow” to “Knowledge – Instant Publish” expecting that newly created articles would not n...
