Delete a record using business rules
Suppose we have two tables, table1 and table2. If we delete a record in table1, that record must be deleted in table2. please provide a javascript program for a business rule to delete a record..
Forum Posts
Resolved! How can I query a request number with the sc_req_item table?
Hello, I need to show the requested items with a certain request-number. Therefore I query the sc_req_item table. Here is my code, but I don't know what is the right name for the field with the request-number: var gr = GlideRecord('sc_req_item'); gr....
Resolved! oauth authentication issue
Configured oauth authentication between 2 service now instances. It is working for admin users. But getting below error for ITIL users. Please assist. "com.glide.communications.ProcessingException: User Not Authenticated. OAuth token has expired or h...
Resolved! email notification script to return multiple values
Hi All, We have created an email notification script to create a report and i am not able to see all the records. notification script: (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbo...
Transform map mapping to child table fields
Hello Friends, In my transform map, I am mapping the source fields to the cmdb_ci table, but there is a need to map fields to different child tables of cmdb_ci such as network, Windows, Linux server. I would like to map the fields such as Operating S...
Parent Child Relationship for changing assignment group.
I want to establish Connection between parent incident and child incident such that if I change the Assignment group of parent then it will change the assignment group of child incident as well keeping the parent child relationship active. Thanks,Che...
Resolved! Can't set default filter for related list
Hi all, I'm trying to configure a default filter for the Task SLA related list in the Incident form. The purpose is that users will only see SLAs of type SLA, while types Underpinning Contract and OLA will be filtered out. I've tried step by step s...
Disable Autoredirect IDP
I am currently configuring SSO Integration using Azure. On opening the instance url, it automatically redirects to the idp login page, i assume this is because the autoredirect idp checkbox is checked. How do i disable this to enable me land on the s...
Resolved! Measuring Visual Task Board performance
Do you know if there is a way to measure performance related issues on a visual task board? We have a freeform visual task board that takes about 25-40 seconds every time it loads. The vtb has 1100 cards (~400 active, ~700 archived) and 38 lanes. ...
Resolved! Where can I see "Available" agents Agent Workspace/AWA?
How can I see users that that have marked their presence "Available" inside of Agent Workspace? We are setting up Chat/AWA and one of our stakeholders have asked to visualize queue agents that are available to answer chats at any point in time.
How to Add Comment to Jira when Additional Comments posted?
Hello, I'm building an integration between our ServiceNow system to a clients Jira system. We are triggering our Flow in Flow Designer whenever an Incident is created or updated. We then create an issue in Jira and would like to pass any comments fr...
Resolved! How to display SLA on service portal ( incident)
I want to publish "planned_end_time" on service portal incident.
CI relation for certificate
I'm about to set up relationships to certificates in ServiceNow. I have created a separate class called Certificates and certificate CIs they can be related to Servers, Windows Server and Linux Servers. I have created a new Suggested Relationships fo...
Resolved! Hide Related List link on Service Portal
Hi. I'm trying to hide the related list link on the Service Portal record I'm on a scoped app and I've tried creating a Client Script but I can't seem to make it work on the portal: I want to hide the related list if the user doesn't have the role ...
Resolved! Can I have a workflow run in it's entirety as the admin user?
Hey friends! I have a workflow that creates tasks for multiple teams who only have visibility to their own tasks (both via ACLs and Before Query Business Rules). Is there a way to have the workflow run entirely as the admin user so that it doesn't m...
