Hi folks,I've recently upgraded to Jakarta and I'm having an issue where admins can only see the checkbox for work notes/additional comments. I thought it could be an ACL related issue so I granted the correct permissions. Fixing the acls gave the jo...
We have a few catalog requests that contain private data. As such, we only want the "requested for", "opened by", and members of the approval group to be able to see the submitted requests (RITM).We are able to hide the variables section on the RIT...
Hi All,I have created a Record producer with 4 variables(Multi line text).It will create a story(rm_story). Now i want to concatenate all 4 variables in description field.How to achive that?Note: All variables are multi line text.Regards,Ram
We're using the Service Desk Call application (Geneva), and the problem is that when the Call type is "Request", the entries under the "Request item" aren't filtered based off User Criteria. I'm fine scripting the filtering out, but there are no re...
When viewing a specific catalog item, in it's Description, I would like to display a link to another catalog item in the service catalog. Since we have configured the Service Portal, some users access the service catalog through the Service Portal wh...
...e.g., User Criteria?Title Changed 5.23.2017Here's The Answer (Bug, Poor Engineering, or Sloppy Engineering?) :Within a domain separated instance, User Criteria are not respected if set within a domain. They will only be respected if set while...
Experts, ServiceNow Masters and ServiceNow Guru's.. I need your help We are running a self hosted instance and we are going to upgrade from Helsinki to Jakarta. I have been looking at the 'Upgrade Best Practices for Self-Hosted Customers' KB document...
Hi all,I have implemented SSO using onelogin tool. The tool is configured correctly and I can see the login page for OneLogin but after providing the credentials the URL is getting redirected to a new URL with %20 in it and an error message is flashe...
Hi,I ma facing a challenge at the moment and would like some guidance.scenarioi am querying the server table, the query returns the last server name, then i am increasing the value plus one then passing it to as a field value.all good here.if a s...
I need to grant read-only access to 3 people, to an application we have built based on the Incident table. These 3 users have access to submit an incident via the service portal, but do not have any fulfiller roles, either for this application, nor f...
Hi All,I am not sure what is wrong with report module. On my instance I created a report and tried to edit it but the report does not get saved (just a preloader appears and nothing gets saved) and onclick of Run button the report does not run. Have ...
We've recently moved our ITSM system into ServiceNow and are constantly looking to move of our internal systems into ServiceNow platform. I really like the platform and want to make as much use of it as possible.One think that I know we would like to...
Dear Team,We have 3 types of users in our organization. 1. Users in company domain having account in AD 2. Users outside company domain having account in AD 3. Local users having account only in ServiceNow NOT in ADAs per the requirement, we want the...
Hi all,I've got a script in a workflow that is populating a field on requested item. However my script is populating the field only in the list view of the record...not the actual form view of the record.I'm troubleshooting this, but anyone know wh...
Hi Community,I need to create an user mailbox with exchange using the Create Mailbox activity.When I try to run the activity with test input, I have the error message below.I chcked my Mid server configuration, it's ok.Using the same Mid server i can...
