We're preparing to implement Twilio for SMS messaging that will hopefully be more reliable then the current mess that is email to SMS service. One of our main use cases is allowing interested individuals to subscribe to P1 Notifications. Maybe I'm ...
All users in our instance must login to access it, and all users must exist in our Active Directory (LDAP integration).Right now all of our users are logged in through SSO SAML. Most users don't have any roles and should be logged in through SSO.But ...
Hi, I am working on SNOW-Ansible integration. I want to run the ansible playbook from servicenow. I am not getting any help on this, is someone has any suggestion?. Any help is appreciated. Many thanks, Jitesh Zende
Hi Team, I have a question regarding, API. I want to make a rest call from servicenow to third party tool, get the data from the third party tool and store it in a servicenow table. What is the way to achieve this. What are the possibilities to do th...
as a knowledge manager, unable to update mark helpful field. Background is if knowledge manager is update mark helpful field as true in the knowledge article, respective article sys-id is added to the systemproperty(custom) my issue is, knowledge m...
Hi Team, Next week I am planning to give the delta exam. This will be my first delta exam, I got ServiceNow Admin Certified(Newyork) in 2019. Can you please guide me what all I need to prepare inorder to clear the exam? Do, I have go through all the ...
Is there a table in CMDB to maintain Active Directory Groups? I am planning to have LDAP integration done and maintain MS Active Directory Groups in CMDB, to drive various initiatives which are relying on AD data. Wondering if i can use a table Out o...
UI policy set up manually for configuration item field in incident not working due to multiple policies running on the configuration item field ,How i can resolve it? I am new to ServiceNow
I have a requirement to show incidents and any incident tasks to show in one list. I appreciate how it can be done. Now, incidents are shown in one list and tasks that include catalog/incident shown in another list on the dashboard. I am new ServiceN...
Hello, I am trying to integrate my Splunk alerts into ServiceNow. I have proceeded as per the guide. We installed the Splunk Integration App in ServiceNow and created the splunk_user with the corresponding role x_splu2_splunk_ser.splunk. However w...
We have an application called "Entry Register" and it ahs one table which has list of entries. Since we wanted people with different roles to have different orientation of fields so we created different views on that. Now we want the field that are c...
Hello Flow Designers, I am trying to automate a service catalog order. I created a service catalog trigger and three actions using flow designer. Everything went fine except for the second action: it created a catalog task for the requested item, how...
I have an issue with Agent Workspace where our agents are unable to @mention any other user from the activity form. In the "classic" interface, like incident.do, mentions work properly: However in the Agent Workspace interface this list is empty: T...
Hello, I've been asked to find a way to send an automated "welcome" email, with KB articles to a user who has been granted the ITIL role. I've been trying to do this, through Flow Designer, by setting the trigger to fire every time a new record is c...
Hi Guys, I need to overwrite the default Valid to date in the KB article. OOB, when you check out an article, automatically it sets it to 2100-01-01. I need to keep the current Valid to date if it's greater than today's date and not update it to 2100...
