Creating internal links within a KB article.

[marguerite]

I am tasked to create a glossary of terms within a KB article. Is there a way to create internal links within the article? The glossary would contain letters A thru Z and when the user clicks on one of the letters, they would be transferred to that section of the article that addressed terms that began with that letter. I would like it to look like the Service Now glossary at http://wiki.service-now.com/index.php?title=Glossary_of_Acronyms.

I am not a systems or html programmer.

[Jim Coyne]

Sure thing. Check out the following example: https://demo14.service-now.com/nav_to.do?uri=kb_view.do?sys_kb_id=8f565c997b302000a75114aa3f4d4def (good for today only of course).

I copied some of the text from Glosary page you mentioned and it works fine. The trick is using the tags to define the sections.

Here's the HTML from the top of the example:

<a href="#A"><font color="#0000ff">A</font></a><br />
<a href="#B"><font color="#0000ff">B</font></a><br />
<a href="#C"><font color="#0000ff">C</font></a><br />

The "#A" value for the href attribute tells the browser to go to the section named "A". This is how you would tag each section you want to jump to:

<a name="A"/>
<a name="B"/>
etc...

[marguerite]

Thank You Jim, this looks pretty easy and yes your demo was great. However, and please forgive my ignorance, where and how do I add the html tags? I think I am missing something tiny but critical.
So let's say I am creating the KB article, I have Entered the Following

A where would I enter A


B
...
D

A where would I enter

apple
B
butterfly
...
D
dog

[marguerite]

Please ignore my last question--I just figured it out--need to toggle to html!!! It works----thank you.