Hi Community,I'm trying to switch from the Classic UI to the new ServiceNow UI (Polaris / Next Experience) on our instance, but I'm unable to do so.Here's what I've checked so far:The Polaris/Next Experience system property is enabled (true).I do not...
We have both ITSM and CSM subscriptions, and users are assigned the itil role directly.In the Audit Report / Use Verification Report, we observed that out of 680 users assigned the itil role, 678 users are mapped to an ITSM subscription, while 2 user...
I have a requirement for a Dashboard where multiple Plant Heads will access the same dashboard.The requirement is that each Plant Head should only see data related to their own plant/site. For example:Plant Head A should see only Plant A data.Plant H...
I want to restrict ServiceNow from sending email to a specific email address or domain. Mail filters seem to only work on inbound email. How would I keep my instance from SENDING email to a specific address?
Keeping your ServiceNow instance up-to-date is essential for ensuring smooth operations, better performance, and access to new features. This blog post walks you through the ServiceNow full upgrade process, ensuring you avoid common pitfalls and mini...
We have a requirement to have two new encrypted fields on incident, case and RITM table. We planned to create these fields at task table and can be reused for different client in future as well on any table that extends task table. These two encrypte...
Does servicenow support Arabic language, if yes then where can we get the language file. If not then open for suggestions.
Hello Community! We have the MSFT chat feature enabled and for most users it works fine in our production instance. For one specific user, however, there is this "OperationFailed" error. The user is definitely licensed for and can use Teams, and he h...
Hi All, I have a decision table with four inputs called category,location,Ticke id , category , location both are reference and ticket id is choice and i am using the below to get the answer var decision = new sn_dt.getDecisionTableAPI();decision.get...
A big number of records are being written to tables all at one time (which needs to take place) and the following error comes up: "Rejecting request [request number] because too many prior requests of the same kind are already waiting to run". For t...
I have seen similar questions posed throughout the years but none seem to be specifically answered, or the solution might have adapted since. We are on Australia patch 5. I want to be able to share a draft copy of the article, formatted as it would a...
I want to install the Integration hub plugin for my PDI. I know I can not request from ServiceNow store due it's PDI,Can someone can tell me how to get PDI integration hub plugin?
Hi all,I'm developing AI Agents in AI Agent Studio and testing how interactive UI elements render in the Now Assist PanelContext:I'm building agents that present selectable options to users during a conversation.The question:Is it possible to add hov...
I have domain management turned on in my instance. Generally, it works well, the only issue I've really had with it is with Change management. Underneath the global domain I've added change schedules, boards, and such that are setup for the domains. ...
Hello, I came across something misleading in the OOB Security Attribute `RoleExplicit`. The description of it is > User has the specified role explicitly, that is, it is present in the sys_user_has_role table. This seems to be completely wrong. The ...
