Hi All I'm trying to implement the password reset functionality for our end users via the portal, and one of the requirements is using duo security for 2FA. There are a couple of threads on it but I have not been able to find any information helpful ...
I am working in service operations workspace (change request form). I want to hide these highlighted values from record information contextual side bar. can anybody please help me to give solution? I have tried using UI builder but I am not able to s...
I've been looking into an issue/bug, which lead me to the Auto Close Resolved Cases Flow. I've stumbled into a bit of a catch-22. In order to make a change to the Auto Close Resolved Cases flow, I need to re-publish the amended flow. When I do so, it...
Hi Community I am trying to configure the list layout on ServiceNow, I am moving all the columns I want from the available section to the selected section and save the change. However; the list layout reverts back to the previous setting. I have noti...
I am trying to convert a workflow I have over to using Flow Designer. In our Change Management process, I have a script in the workflow the creates RITM's for a keycard request. I can't use the Submit Catalog Item Request because some of the variable...
I would like to have the default value (initial value) shown on a select box type variable on a record producer form be nothing...right now it's chosing the variable from question choices with the lowest order number. is there something I can enter...
Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...
Hello folks, Recently we had a client requirement - To post a message(Ticket details) Into a channel .. so that someone from that channel can continuously monitor without logging into the ServiceNow instance. That helps the client to quickly address ...
Is it possible to send an email to a group in Flow Designer from Send Email action?
We opened a support case to get one of our users' accounts linked to our account so that she could sign up for classes on NowLearning. The only account number we could fine was the one from the ServiceNow sales order. That is not the correct accoun...
We have created record producer, and it is mapped with Demand Table. End user will submit the record producer form from the esc portal and demand number will generate, then on esc portal we have 'My Tickets/Requests' section under that whatever Deman...
I am looking for help understganding Before Script in CMDB Integration Studio Application Data Source.Specifically looking for information how to see what is in the input variable passed to the script.
Hi community, Has anyone tried to use the "scripted rules" on the Ask for approval? Because my flow won't be as simple as "take a user in a predefined field"... I can't find what the rule is expecting
Thrilled to share what I recently built using #BuildWithBuildAgent as part of the #ServiceNow challenge! Using only natural-language instructions, I designed a fully functional, Out-of-the-box OOTB-compliant Dynamic Smart Routing & Prioritization En...
During the incident, when trying to progress to the resolved state and saving the record, it automatically changes to the pending state. This issue only occurs for a specific user and only on the first attempt to resolve (In Progress → Resolved → aut...
