How to normalize email domains before user resolution in inbound email

Hi,I have a scenario where few employees has two mail ID,*@company.com         *@XYZ.company.comFor few only one ID is stored in sys_user table, eg :  ABC@company.com is present in sys_user table and ABC@XYZ.company.com doesn't exist in sys_user tabl...

Unable to insert record in group member table through flow designer

I have a flow designer developed for AD integration with Servicenow through AD spoke While trying to add user to group in Servicenow instance after adding the users to the AD group I am getting an error that says "Error occurred while inserting recor...

How to update the incident ticket at target instance via flow designer integration hub

Hello,We have created Flow designer and custom action to create incident ticket on target instance. So, whenever any ticket is created on source instance same ticket should be created on target instance and it is working fine, but we are not able to ...

RTE Entity Operations - Is Conditional?

We have ivanti integration to import assets into our CMDB.  We have a daily Scheduled Import which runs overnight, one for Servers and one for Computers. The import works by connecting to Ivanti SQL Database view via a mid server, and pulls data into...

Switching out to Classic UI

IntegrationHub - Remote Process Sync - Syncing attachments

I have setup and able to exchange Incidents using IntegrationHub's Remote Process Sync. I have a the Inbound and outbound Flows working to update the "attributes". I have started to work on the syncing the attachments I have looked at this documentat...

How to normalize email domains before user resolution in inbound email

Hi,We have a scenario where employees have 2 email domains:*@ABC.com(stored in sys_user.email) *connect.ABC.com (not stored in sys_user.email)When user send email through @connect.ABC.com, ServiceNow doesn't recognize them and treats them as Guest.I ...

m2m table vs. list field for many-to-many relationships

Hi,I'm curious about the potential advantages / drawbacks of using list (glide_list) fields, or m2m tables, to facilitate many-to-many relationships. To me, both provide similar functionality, but in a different way. For example, a m2m table record w...

I want to hide the new button in sc_req_item table, i am not able to find UI action

Now Assist Knowledge Article View Count

Is a Knowledge Article view count increased when an article is used in a Now Assist summarization?

How can we get the sys_id of current flow context inside the flow?

Hello, I'm trying to use the Error handler functionality of Flow Designer to create an incident every time my flows fails, so I want to provide the link to the failed flow context for that I need sys_id of my flow context inside the flow.  Is there a...

Update Case Action - stuck in Draft

I've been looking into an issue/bug, which lead me to the Auto Close Resolved Cases Flow. I've stumbled into a bit of a catch-22. In order to make a change to the Auto Close Resolved Cases flow, I need to re-publish the amended flow. When I do so, it...

Flow designer - jdbc step - exec stored procedure throws error

Hi Looking for a solution/ answer for this scenario. I have a jdbc step on flow designer where i'm putting in a command to execute a stored procedure on SQL server database as below: Exec dbo.stored_procedure_name @param1 = 'x', @param2 = 'y' When i ...

How do we parse the pdf attachment data?

Please provide the document or steps to parse the pdf attachment data? Requirement is to parse the fields from the email PDF attachment to ServiceNow table.