I created a flow with 2 approvals. After the 2nd approval, an email should go out that the request is closed complete. It appears that after the first approval the RITM is going to Closed Complete and skipping the 2nd approval.
I have been unable to access my Personal Developer Instance (PDI) for the last 2 days.Initially, my instance showed:"Your PDI is temporarily hibernating due to an infrastructure issue."Now, when I try to request a new instance, I only see:"Waitlisted...
Hi, We are using the legacy\iframe version to create a NPS scorecard that is added to a dashboard. I need to recreate this NPS Scorecard that will work on a platofrm anaytics dashboard. I can't find any helpful documentation on how to do this that...
I have been looking at the Storage consumption on our instances and I realize that the biggest table in the instance is the sys_attachment_doc table which is nearly about 21% of the total production storage for us.The local database storage for attac...
Users expressed concerns on updates not reflect to RITM when notes added in Task.This is a problem. Give me analyzation and solution for the task.
Hi all, I am looking back on a NPS Scorecard that I created years ago. It still uses the NPS template and the iframe, then you add to the legacy dashboard under content blocks. I created two more scorecards with different names and they work except...
Hi Community,I am currently working on a scratch implementation of Now Assist for Virtual Agent on the Zurich release. I am aiming to configure Enhanced Chat to allow users to generate Incidents directly via the chat interface using Generative AI cap...
Hello Community, I need to confirm whether it is possible to have both active and expired contracts available for selection when adding a contract-level KPI for suppliers from the Source-to-Pay Workspace.Currently, only active contracts are available...
Hi,Currently im finish downloading the installer for my mid server. i supply the servicenow url. but i do not know account should i used for username and password, i also create a new user for admin account and submitted. this is my first time to use...
Hi Community,I am testing the Azure AD V2 Spoke action "Add User to Group" in ServiceNow.I have resolved the previous issues, but now I am getting the following error:"Insufficient access rights to perform the operation."The connection is successful,...
Hi, We have noticed that after the Australia upgrade, the borders are missing for some of the fields, like description and Resolution Notes in the Service Operation workspace. When clicking on the fields, the borders are visible for the fields Descri...
Dear experts,We are using Zurich versionI have created a custom article template for knowledge base and included a reference field "Project" (referencing pm_project)While creation of article using this new template, the user selects the project in th...
I want to add stage and its value beside state in standard ticket page in employee center portal. I have already configured stage in the flow designer.
Hello,I have my dev instance running patch2 and I am trying to deploy patch 3Build name: AustraliaBuild date: 04-29-2026_2044Build tag: glide-australia-02-11-2026__patch2-04-17-2026I keep getting the Servicenow main page login to connect to the servi...
Hi ServiceNow Community,I need your guidance on an Employee Center (ESC) customization.In Employee Center People Search, the search results currently display only:NameEmployee IDI have a requirement to display additional user details directly on the ...
