We have recently implemented live chat and one of the things our team leaders want is a day to day report with the duration each agent spends in each state. I think they will, in future, want to see how long each queue was "manned" during the open ho...
Hi, I have 2 instance , and when i am creating an incident in one instance then same record is replicating in another instance via rest step in flow designer But how i can send attachment from one instance to another instance via rest step in Flow d...
Notifications need to be generated for the Line Manager based on the employee's Employment End Date from the General Leaver Request catalog item.Notification RequirementsReminder 1 - 15-Day WindowSend a notification when the employee has between 15 a...
Hello Community,Please how to I add a ghost texts to a place holder? I will like to add some ghost texts to a text box as a form of additional information that will disappear once the user starts to type into the text box. Thanks
Hi, I have a flow created that uses "Send Email" action. It has been working fine in Dev/Test but when I moved the update set to prod, the same flow start to fail at Send Email step with error "Access denied to create new email". Any help with the is...
Hi, We are facing java.lang.OutOfMemoryError: Metaspace error(KB0960944) 2 or 3 times a week on an irregular basis on our production instance, and the node is restarted each time, it causes problems with some scheduled jobs and UIs. We can't implemen...
I am working to build an AI Agent. I have used 2 tools:1. Catalog item2. Flow actionPreviously when I used a sub flow instead of flow action, it was working fine. But my senior suggested to try it with flow action tool. Now it is not working. The pro...
I have created a form declarative action ufx client action where I'm not passing any payload from it and created an event record page which opens a subpage as a mod/** * @Param {params} params * @Param {api} params.api * @Param {any} params.event ...
After upgrading the instance to Australia version, I am noticing that the 'Open analytics window' icon image has changed into a black box into one of my custom portals. Also, the name has changed to 'Open usage insights'Previously it used to be like ...
Hi, I'm interested in hearing and reading reviews of ServiceNow's AI products and features from the community that has used them. Thank you in advance community! Van
Hi all, I have a doubt on which roles can approve, as OOB functionality. My current understanding is: - ITIL user can approve any request, as long as it's assigned to them - Admin can approve anything, even if it was not assigned to them Is that co...
When the user try to submit the request through service portal. Need to configure a button Get recommendation. When user click it. The ai agent will analyse the request details and previous submission it will provide the recommendation. Once it accep...
I'm testing the behavior of the Expiry Date field available in document records ds_document.do of the document management tool ds_document_list.do. Yesterday, August 5th, I created a record, set the Expiry Date field to August 6, 2026, and added the...
task 07 create orphan rule REQUIREMENT: As the Cloud Dimensions CMDB administrator, using CI Class Manager, configure an orphan rule to meet the following requirements: - Using CI Class Manager, from the Email Server class configure an orphan rul...
