We like many others, I'm sure, have the ability to search the knowledge base from Incident. I was wondering if there was a way to restrict the results displayed based on business service. I have already added business service to the knowledge base fo...
Hi,I need help because I have pressed "Enable Edit" button after selecting "Configure-->List Control" in a list and now the only way to hide "Edit" button on related list is to select "Omit edit button" flag. Is it possible to restore the original c...
Morning! I am looking to enfoce a view based on a role. Example: IF user has Role A, enforce View A All other users enforce View B View A = Finance Tranformaiton View B = Default Role A = Finance I am trying to accomplish this via a scripted view ru...
Hi Team I worked on service now (operational/functional) end. I am pursuing ITIL certification. I want to learn the content about service now and the AI involvement. I saw the content over internet(YouTube/Linkedin) but everything is too much scatte...
We are moving to a much faster upgrade cadence at my company. I cant find any information about the platform "roadmap" as that's an entirely polluted search term.The only information I can find on deprecating or removal of features is in the release ...
If you're like me, you can't stand it when fresh new icons are released with the latest version of ServiceNow but are not included when you upgrade.So I've done the work for you and collected all 336 .png icons for you to use in your Service Catalog ...
Hello Community,I have a query regarding email-based approvals in ServiceNow.If an approver responds to an approval request via email (Approve/Reject), do they require a ServiceNow license if they don’t have any assigned role in the system?Also, is i...
We are currently reviewing our existing workflows that are sitting within the legacy workflow engine to determine which of our workflows can be migrated to Flow Designer. My question is can a Flow Designer flow cater to being used by multiple catalog...
Dear Community.I have enabled AI Search on our dev(development platform) and test(testing platform). I did all the steps the AI Search Guide told me to do. After testing for some time, we realized, that the AI Search has no better search results than...
It seems to me every time I check, that the Knowledge Most Viewed Articles Widget is an ALL TIME view count. This is not optimal, and I wonder if it can be changed. If yes, How? Example Scenario: In January 2012, there was a Virus issue, so there wa...
Hi All, Please assist, my flow designer variables returns empty values. It's first time I am having this, I have not had this problem before. Please assist, see image below. Thank you
Do we have an option to change the visualization of the weekly time series chart for indicators to show the first day of the week (like in reporting) rather than the W35-2005?
I'm working with ServiceNow HRSD and need to create an advanced trigger condition for an activity set that should trigger when either of two prerequisite activity sets has completed, rather than requiring both to be finished.Current SetupModule: Serv...
I want to change the Agent's status to available automatically in inbox of agent workspace instead of manually changing it. By default it's offline.
Hi Everyone, When we are doing discovery it is taking so much time to validate one ip it is taking 43 minutes approx. not sure why. And also other than that no other schedule is running. Any inputs? Thanks and regards Sai venkatesh
