HelloI have spent quite a few hours researching the best practice of the meta data field in knowledge articles. Specifically, is the use of udnerscores still advised, or not?So hard to find relevant documentation about this in SNow - but moving along...
Hello, I have an end user that is saying they are unable to see a contract number hyperlink to open contract details. They have contract administer roles and should have other correct roles. How do I resolve this?
HI Experts, I am working in a scenario to create the connection between the ServiceNow with the AWS, So that we can run our automation in the Aws through ServiceNow. Thanks & RegardsMirza Saquib Beg.LinkedIn: https://www.linkedin.com/in/mirza-saquib...
Hi all, I've been stuck on this task, where I have to display the name of the original author on the knowledge articles rather than the person who revised it. I believe the line of code that is affecting it is "data.revisionString = kbViewModel.revis...
Hi All, I am working on a dashboard to audit roles assigned to users where the role name contains the “admin” keyword, and I need suggestions for handling multi-level role inheritance from sys_user_role_contains. Example:User added to Group AGroup A ...
Hi Team, I am working on a ip restricted SN instance and have done teams to SN integration using VA. Teams has a ServiceNow app within it and there is a static tab pointing to company portal. This tab works fine within VPN but keeps loading when acce...
We are only using recurring price for some catalog items. When the approver opens the approval record from Service Operations WorkSpace, Employee Center and by navigating to All>Self-Service>My Approvals ONLY price is showing. How can I add the rec...
Follow the Below:1. Install Plugin - Email - OAUTH support for IMAP and SMTP2. Contact the O365 Admin and have him perform the below :a. register Oauth Authentication.b Create Certificates and Permission on the Mailbox to generate Application ID, Cli...
I have used an excel file with the headers personal email, first name and last name. The data in the last name isn't getting captured when I load the data. I am using the Imported Alumni [sn_asc_user-imp] table as recommended by the documentation. An...
We're trying to reduce the need to create bespoke Flows for each catalog item we create, however we're struggling with the fact that 99% of our fulfillers work out of an SCTASK rather than a RITM, and as such there is always an ask that variables for...
After upgrading from Zurich Patch 6 to Patch 7, the Incident form has suddenly become read-only for me. Is this expected behavior after the upgrade? If so, could you please advise on the recommended solution to resolve it?
I was watching a recording in the Modern Intranet SIG and came across a business using ECP and doing something I want to do, but I'm unsure how to. Here it looks like they have an intranet that has a 9 container and a 3 container on the right. They ...
I couldn't find any information on this field in any of the documentations.
Hi Everyone, I was told that Smart Assessment Engine can be used also outside of GRC. But I'm not really seeing any "framework" for it - e.g. how should such assessments be presented to users if outside of GRC (as there is a dedicated workspace page...
I have a catalog item and I have all variables showing but one and I can't figure out why it will not write to the RITM. I have tried unchecking hidden and everything else AI suggested. Does anyone have an suggestions? I do have base hide policy wit...