How to get rid of Request automatically approved for total price <= $1000

[Rohan12]

Hi,

I have a generic catalog item to receive Suggestions from users. There's no price no approval to it. But I am getting following in the additional comments

Request automatically approved for total price <= $1000

I am not using OOB workflow and the workflow in use does not have automatic approval activity. How can this be ignored for particular item.

[Ankur Bawiskar]

Hi,

check this link for solution

How to remove Request automatically approved for total price <= $1000 from Reqeust

Regards
Ankur

[Mark Roethof]

Hi there,

This is due to the out-of-the-box Service Catalog Request workflow which runs on the sc_request.

The specific message you are mentioning comes from the second Set Values utility:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Rohan12 · Accepted solution]

Thanks Mark, It gave me some clarity though I found out that someone had already removed it from the workflow. I also had to do away with 'Catalog Request Default Approval' Approval rule.

[Jerome Walker]

I found the comment in the workflow but I could not find the 'Catalog Request Default Approval' Approval rule. I guess I'll have to dig for it once I talk our people into blowing this stupid comment away... unless I get lucky and it doesn't exist.

Jerome