@mahesh_03 Here are the answers to your question.
Question: 1)Which system properties controls the software model display names??
Name of the model. The system property glide.cmdb_model.display_name.shorten controls how software model display names are generated
Reference: https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/software-asset-management2/...
2.
2) which system property used to configure the list of change fields that are copied from the originating change??
Edit the list of values in List of attributes (comma-separated) that will be copied from the originating change (com.snc.change_request.copy.attributes) to remove or add more attributes.
For example, to prevent the Assigned to attribute from being copied, remove the assigned_to value from the list of attributes in the property text box.
Reference: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...
3. what needs to be changed if additional fields needs to be mapped while creating article form post news UI action?
Answe: UI Action Script
Reference: https://quizlet.com/344738933/itsm-implementation-cert-flash-cards/
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