skipped upgrade items show no difference when attempting to resolve

TT21
Tera Contributor

Have just completed the upgrade of non prod instance from Rome Patch 9b to Tokyo.
Running the Upgrade Preview showed 59 records predicted to be skipped and reviewing these they contained customisations. After running the upgrade there were 411 skipped records to review. 380 of these are sys_security_acl settings and when attempting to resolve conflicts the screen show message "There are no differences found". A check of the upgrade log shows an entry like "Skipping because of database override: update/sys_security_acl_ffed35d2c72010100a9b5d83c7c26046.xml" for each one. Reviewing the differences shows the base has the sys_id for the Operation and the Customized has the friendly name - no other differences could be seen.
Is their anything I can do to stop it generating these skipped records and\or avoiding having to address each one ?

12 REPLIES 12

Hi, The response from ServiceNow in my case was 

Most Probable Cause: Report View ACL's may become inactive after family upgrades and patching PRB1579250

Solution Proposed:
● Report_View ACLs are getting an inactive state from the upgrade/patches which are causing the upgrade to skip the files for the review.
● Report_view ACL activation caused to create the records in the Custom Updates table (sys_update_xml) and all the files which have entries in "sys_update_xml" will skip the files for the review due to the defect PRB1579250
 

 

Oh! that's interesting. Thank you. I haven't had any response yet from them yet

 

AnushaM
Tera Contributor

Hi , 
What needs to be done with the skipped records?
Do we need to mark them reviewed or leave it alone?

Thanks in advance 

pamejo
Tera Contributor

I just wanted to ask -- What did you end up doing with the skipped records - did you update them to reviewed or did you revert to the base ?

I marked them all reviewed. Curious to see what others do.