You have reached the daily limit for comments/replies posted by a user.

[Fabrizio Mainar]

Hi all,

I've reached the maximum replies and comments on every post in Knowledge base but I really can't find where is this setting. Also the error message is wrong because the limit is absolute and not on a daily bases as it reports.

Anyone found this issue?

Thanks!

[Rahul Shandily3]

Did you check GlobalKnowledgeUtil? If no, then that is the place where you should see.

Also, check the business rules with the criteria = Script contains 'daily'. You should get your answers most probably.

Best Regards,

Rahul

Please mark it as Correct/Helpful if it resolved your query.

[Rajesh Kannan G]

Hi Fabrizio,

Can you check the value of the property "glide.knowman.max_comments_per_user_daily". 

Property Description : The maximum number of article feedback (comments, ratings, helpful and flagging) a user can provide in a day. If no value is defined, then no restrictions are applied to the number of feedbacks that the user can provide.

Thanks,

Rajesh

[Fabrizio Mainar]

Hi,

thank you very much, both of your replies helped me to find something but I'm starting to think this Q&A application is buggy...

There are 2 system properties:

sn_kb_social_qa.max_comments_per_user_daily

sn_kb_social_qa.max_answers_per_user_daily

Both of them report:
No value defined means no restriction is applied.

So, since is not working, I tried to put an high value like 100000, but the message is still there...

Then, I found 2 business rule:

Comment limit for user

Question limit for user

These business rule are the ones that look into the system properties above, so I tried to turn them off: same result, message still there...

Any other suggestion? 😞

[samera datta]

Hi  

Fabrizio Mainardi

There will a checkbox field called "Disable commenting" for every knowledgebase .If you uncheck it then you can add the comments .

Best Regards,

Sam Datta

Please mark it as Correct/Helpful if it resolved your query.