I am trying to create a new instance

wkurth4008
Tera Contributor

‎05-16-2025 11:05 PM

Everytime I try to create a new instance. It either says it is working on it, and then nothing happens.  Or it flashes that it is "working on it" followed by another message that says "We are unable to assign an instance to you. Please retry now"  and then  after pressing the 'retry now' nothing happens?

  • 1,316 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

‎05-18-2025 08:25 AM

Hi @wkurth4008 There have been a lot of issues raised regarding the PDI recently, and since PDIs don't come with support for that, you may not be getting the PDI. I recommend trying to take a PDI on a lower version, like Xanadu, as you might have better luck getting one more easily. It's an alternative option to consider.

****************************************************************************************


Regards


Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer


LinkedIn: https://www.linkedin.com/in/dratulgrover


YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG


****************************************************************************************************************
Known Issue in the ServiceNow Community


Currently, there is a limitation when embedding screenshots directly into a Community post or question. Members may not be able to download the image or zoom in sufficiently to view the details. For better visibility and quicker resolution, you can either:



  • Attach the image as a file so members can download and view it at full resolution, or

  • Embed the image using a larger image size. This needs to be done manually when creating the post.

0 Helpfuls