Subscription Management

Tommaso2
Tera Expert

‎04-30-2024 02:40 AM

Hi all,

 

The Subscription Management dashboard shows "250 purchased" licenses for ITSM module, but "0 allocated".

That's impossible since I know several users are handling change requests and incidents.

I need to count how many licenses we are currently using for ITSM.

Can you please support?

 

Many thanks in advance,

Tommaso

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-30-2024 02:42 AM

Hi @Tommaso2 

 

Please contact to your SN account team for this. 

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Dipu Joy
ServiceNow Employee
ServiceNow Employee

‎07-03-2024 09:17 PM

The allocation should be done by the instance admin where the role<==>Groups<==>Subscription line-item link should be set so the instance will calculate the allocation based on the above link. These KB's should help you.

Configuring Subscription Management with Groups

 

If you are on W+ there is a high probability that you are SMv2(Store app) and this Nowlearning course will help you to configure your allocations with SMv2 

https://nowlearning.servicenow.com/lxp/en/now-platform/subscription-management-overview?id=learning_...

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