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on 07-24-2025 12:51 PM
On June 24th, & 25th, the Operational Technology Product Management teams hosted a technical implementation bootcamp focusing on new capabilities introduced in Q1 & Q2 2025. These sessions included training designed for implementors, along with presentations, demonstrations, and a hands-on lab activity!
Agenda
Day-1
- OT Health
- Industrial Workspace
- Unified Maps
- Dashboard Enhancements
- Now Assist for OTSM
- Demo
Lab (see attached lab guide: OT Health and Now Assist Lab Guide.pdf)
- OT Health
Day-1 Recording:
Day-2
- OT Hardware Vulnerability Assessment
- OT Obsolescence Management
Lab (see attached lab guide: OT HVA and Obsolescence Lab Exercise.pdf)
- OT Hardware Vulnerability Assessment
- OT Obsolescence Management
Day-2 Recording:
Audience
- ServiceNow Consultants and Architects with technical backgrounds.
- ServiceNow Partners who implement Operational Technology solutions.
Skills Requirements
- Basic knowledge of ServiceNow Platform
- 2024 Q4 Operational Technology (OT) Product Implementation Overview
Format
Language: English
Web-based training with presentations, demos, and hands-on labs.
Presenters
- Bradley Owen (Head of Product, OT & ICW)
- Srikanth Chebolu (Staff Inbound Product Manager, OT)
- Anna Shen (Inbound Product Manager, OT)
- Divya Ramanathan (Sr. Principal Product Manager, OT)
- Dharmesh Ghelani (Mgr, Inbound Product Manager, OT)
- Sai Harika Sobula (Principal Outbound Product Manager)
Host
- Rosalie Arellanes (Technical Program Director)
- Vishal Gawai (Director, Product Excellence OT)
Webinar Content See attached file OT Product Implementation Workshop Nov 2024.PDF
Lab Guides
Day-1: See attached file Day-1 Lab Guide OT Visibility.PDF
Day-2: See attached file Day-2 Lab Guide OT Vulnerability Response.PDF
Day-3: See attached file Day-3 Lab Guide OT Service Management.PDF
Learning Path
- "Operational Technology (OT) for Implementers”- https://nowlearning.servicenow.com/lxp?id=learning_path_prev&path_id=07c8b6e21b7b3010fa29ebd7b04bcbb3
- Operational Technology Management Accreditation Exam
Documentation
- Operational Technology - ServiceNow Community
- Operational Technology Product Overview: servicenow.com/products/operational-technology-management.html
- Available SGCs for OT: https://store.servicenow.com/sn_appstore_store.do#!/store/search?q=%2522operational%2520technology%2522&listingtype=allintegrations
- OT CSDM https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/csdm-implementation/concept/ot-use-case-product-view.html
- OT Docs main page https://www.servicenow.com/docs/bundle/xanadu-operational-technology/page/product/operational-technology-management/concept/operational-technology-overview.html
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Webinar Content See attached .PDF file is not available.
