If you miss any content, please leave it as a comment and I will add it to this article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Operational Technology Management?
ServiceNow's Operational Technology Management is a platform solution designed to provide comprehensive visibility, security, and management of operational technology (OT) assets and environments found in industrial and manufacturing sectors, seamlessly bridging IT and OT systems. It offers centralized, contextual oversight of OT devices such as industrial controllers, robotics, and connected systems by integrating asset discovery, workflow automation, incident and change management, and vulnerability response within a unified ServiceNow environment. With features like asset lifecycle management, automated digital workflows, and proactive alerting, it empowers organizations to maximize uptime, mitigate cyber risks, respond quickly to incidents, and maintain compliance, while also enabling plant and field staff to collaborate through low-code tools for monitoring, troubleshooting, and analysis—all aimed at increasing operational resilience, minimizing manual effort, and reducing security vulnerabilities across production environments.
Entry point to the official product information pages
Entry point to the official product documentation
Provide ServiceNow's detailed point of view on process formation for specific products.
The implementation guide helps implementers better adopt the product by providing the broader context with best practices for critical actions that need to be taken during an implementation.
Use industry 4.0 technology to drive growth, combat disruption, and provide great customer experiences in Operational Technology (OT), and Operational Technology Management (OTM). Truly connected operations start here.
What is Operational Technology Management?
A more detailed explanation.
Trainings
Operational Technology (OT) Essentials
In this on-demand course, attendees navigate the setup, configuration, and usage of the ServiceNow® Operational Technology Manager and Industrial Process Manager applications, including how they will help your organization streamline operations, boost productivity, and maximize your Operational Technology uptime on the production floor through digital workflows.
Operational Technology (OT) Incident Management Essentials
Learn how to configure and setup of the Operational Technology (OT) Incident Management application to enable engineers to quickly resolve OT asset and production process issues in your manufacturing environment.
Operational Technology (OT) Change Management Essentials
The Operational Technology Change Management application enables industrial sector team members to work collaboratively on changes to Operational Technology or industrial equipment configurations. These changes include any optimizations, alterations in the production process, or vulnerability fixes.
Operational Technology Asset Management (OTAM) Implementation On Demand
Operational Technology (OT) Asset Management is a ServiceNow Store application within the suite of Enterprise Asset Management (EAM) solutions that helps organizations manage the lifecycle of Operational Technology (OT) and Operational Equipment (OE) assets.
Operational Technology (OT) Vulnerability Response Essentials
Learn how to configure and set up the Operational Technology (OT) Vulnerability Response application to enable effective prioritization and remediation of OT asset vulnerabilities at the site level.
Articles & Blog Posts
2024-06-12 by @Rahul Priyadars
Service Now Operations Technology(OT) - Manufacturing Device Discovery
Service Now Operations Technology Component (OT) is manufacturing Industry Product Top-Up on top of Standard Products Like ITSM ,CMDB and Discovery.
Podcasts & Videos
2022-05-19 by ServiceNow Community
Operational Technology Management - Connecting Your Ecosystem with a System of Action
This session, presented by Bill Musson, Advisory Solution Consultant, ServiceNow, provides an understanding of OT & ICS environments and how the ServiceNow platform in conjunction with our operational technology capabilities provides solutions which enable customers to operate efficiently and proactively manage their environments.
2024-06-20 by ServiceNow Community
Streamlining Operational Technology Management and Fortifying Security in Industrial Environments
Explore how ServiceNow Operational Technology (OT) capabilities and Enterprise Asset Management practices help drive operational excellence and fortify critical OT infrastructure against cyber threats. Attendees will gain insights into proactive maintenance for their OT devices, exploit mitigation, and responding to incidents more rapidly with the help of GenAI-built Now Assist. This demo highlights the importance for a holistic approach to secure OT systems in today's digital landscape.
2025-03-19 by ServiceNow Community
Discover What's New: ServiceNow Yokohama Highlights for Operational Technology Management
Discover the latest operational technology management features in the Yokohama release, covering Operational Technology Service Management and Operational Technology Asset Management. Join our ServiceNow experts as they provide live walkthroughs of each new feature and guide you on how to get started. Don't miss this chance to see exciting demos and have your questions answered by our OT specialists.
2025-06-10 by ServiceNow Community
ServiceNow OT demo on OT Visibility, OT Service Management and OT Vulnerability Response
This demo covers the solutions offered by ServiceNow Operational Technology Management. These are relevant for manufacturing sites who want to optimize their OT networks and prevent cyber-attacks resulting from vulnerabilities in OT network.
Troubleshooting
Known Error Portal
Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.
Selected Articles
-
