How does Claroty work and integrate with ServiceNow CMDB to provide OT/IoT device discovery, asset inventory management, and vulnerability response?
What is the end‑to‑end data and traffic flow between Claroty and ServiceNow, and what are the technical and functional prerequisites required on both platforms?
From the ServiceNow perspective, do we require any specific components such as out‑of‑the‑box connectors, IntegrationHub spokes, ETL processes, or custom APIs to enable this integration?
Which ServiceNow modules need to be available and licensed—specifically for incident creation, vulnerability response, and CMDB asset management—and which CMDB classes are recommended or required to model OT and IoT devices?
Additionally, how should the ServiceNow CMDB data model be structured to accurately represent OT/IoT assets discovered by Claroty, including device types, relationships, and operational attributes?
