Equipment model entity on OT Incident and OT Change form

[Johan H]

The 'Equipment model entity' filed on the OT Incident form and OT Change form references the 'cmdb_ci_service' table. Reference qualifier in the Dictionary Override says:

javascript: 'sys_class_name=cmdb_ci_ot_isa_entity^ref_cmdb_ci_ot_isa_entity.isa_entity_site=' + current.isa_entity_site

From where do you create these entities stored in the cmdb_ci_service table? If you create an entity in Equipment Model - ISA > Equipment Model Entities you create the records in the cmdb_ci_ot_isa_entity table.

[Marlene495H]

Hello!

Entities in the cmdb_ci_service table are created through ServiceNow's service management processes, not via the Equipment Model - ISA > Equipment Model Entities module. The cmdb_ci_ot_isa_entity table, used for OT equipment, interacts with cmdb_ci_service through reference qualifiers to filter and display relevant records based on specific criteria.