need to update the existed form ticket variable earlier it one of the variable type is refrence later it got update to single select as the result the value of the variable change to sys_id.
So now the task is to convert the sys_id into name. it only working for admin not for the normal user
here are the script
Client script :
var gname = g_form.getValue('generic_mailbox_name');
function onLoad() {
//Type appropriate comment here, and begin script below
//var gmvalue = g_form.getValue("generic_mailbox_name");
var gr = new GlideAjax('test4');
gr.addParam('sysparm_name','fieldValues');
gr.addParam('sysparm_agname',gname);
gr.getXML(UpdateFields);
//alert("sys_id is "+ g_form.getValue('generic_mailbox_name'));
function UpdateFields(response){
var answer = JSON.parse(response.responseXML.documentElement.getAttribute("answer"));
g_form.setValue('generic_mailbox_name',answer.genericmName);
//alert(answer.genericmName);
}
}
Script include : test4var test4 = Class.create();
test4.prototype = Object.extendsObject(AbstractAjaxProcessor, {
fieldValues: function(){
var gmName = this.getParameter('sysparm_agname');
var gr = new GlideRecord('sys_user');
gr.addQuery('sys_id',gmName);
gr.addEncodedQuery('sys_id='+ gmName);
gr.query();
if(gr.next()){
var json = new JSON();
var object= {
"genericmName": gr.getValue('name')
};
var data = json.encode(object);
return data;
}
},
type: 'test4'
});
