On load client is not working for normal user like itil, snc_internal

[singhr14]

need to update the existed form ticket variable earlier it one of the variable type is refrence later it got update to single select as the result the value of the variable change to sys_id. 
So now the task is to convert the sys_id into name. it only working for admin not for the normal user

here are the script 

Client script  :  

var gname = g_form.getValue('generic_mailbox_name');

function onLoad() {

   //Type appropriate comment here, and begin script below

   //var gmvalue  = g_form.getValue("generic_mailbox_name");

   var gr = new GlideAjax('test4');

    gr.addParam('sysparm_name','fieldValues');

    gr.addParam('sysparm_agname',gname);

    gr.getXML(UpdateFields);

    //alert("sys_id is   "+ g_form.getValue('generic_mailbox_name'));

    function UpdateFields(response){

        var answer = JSON.parse(response.responseXML.documentElement.getAttribute("answer"));

        g_form.setValue('generic_mailbox_name',answer.genericmName);

        //alert(answer.genericmName);

    }

}

Script include : test4

var test4 = Class.create();

test4.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    fieldValues: function(){

    var gmName = this.getParameter('sysparm_agname');

    var gr = new GlideRecord('sys_user');

    gr.addQuery('sys_id',gmName);

    gr.addEncodedQuery('sys_id='+ gmName);

    gr.query();

    if(gr.next()){

        var json = new JSON();

                var object= {

                    "genericmName": gr.getValue('name')

    };

        var data = json.encode(object);

        return data;

    }

},

    type: 'test4'

});

[singhr14]

Hi @folusho,

Thank you for your response BUT still it's not working for "snc_internal" / itil role user.

[folusho]

@singhr14 

Can you please be more specific with the error?

At what point is it not working for non-admins?

Can you do the following:

1. Put the following alerts in the client script and get the result for both admin and non-admin:

     alert("sys_id is: " + g_form.getValue('generic_mailbox_name'));

     alert("answer is: " + answer.genericmName);

2. Put the following log in the script include and get the result for both admin and non-admin:

gs.info("Getting Passed Value: " + gmName);

gs.info("Getting Returned Value: " + data);

[J Siva]

Hi @singhr14 
Since you mentioned that it's working fine for admins but not for others, it seems to be an ACL issue. When creating a new client-callable script include, you were prompted to provide a role so that users with that role can access the script include. It appears you provided the admin role, which is why it's working only for admins and not for others. To resolve this, go to the script include, open the ACL from the "Access Control" related list, and update the roles to 'snc_internal'.

Regards,
Siva

[singhr14]

Hi @J Siva 

Yeah i have update the script include role "snc_internal" but still its not working 

[Ankur Bawiskar]

@singhr14 

try this once

Did you add logs and see if script include is getting called or not?

I added this line just before query -> gr.setWorkflow(false);

var test4 = Class.create();
test4.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    fieldValues: function(){
    var gmName = this.getParameter('sysparm_agname');
    var gr = new GlideRecord('sys_user');


    gr.addQuery('sys_id',gmName);

    gr.addEncodedQuery('sys_id='+ gmName);
   gr.setWorkflow(false);
    gr.query();
    if(gr.next()){
        var json = new JSON();
                var object= {
                    "genericmName": gr.getValue('name')

    };
        var data = json.encode(object);
        return data;
    }
   
},

    type: 'test4'
});

If my response helped please mark it correct and close the thread so that it benefits future readers.