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03-14-2022
10:38 AM
https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics/concept/designing-pa-solution.html
https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics/concept/access-to-kpi-composer.html
https://nowlearning.service-now.com/lxp?id=learning_course_prev&course_id=63a2795cdb4aa41413049a82ca9619b5
Plugin : sn_kpi_composer
Business Goal ->
All data from source system should get loaded to target tables.
How is the dataload performing ? What records got loaded, which ones failed, which of them got partially loaded ?
Are there any errors in the load process ?
Critical success factor -> Priority 1, 2, 3 ->
Ensure that no record gets missed out as part of the load.
Action on root cause if any records get failed.
Measurements
KPIs -> Indicators
Measurement -> Data loaded to staging
Measurement -> Data loaded to target table (CMDB)
Measurement -> Data loaded to target table (Install base)
Measurement -> Volume of errors during load
Group by
Status of import set row
Status of CI
Status of Installbase
Error types / groups
Steps :
Create a project
Define persona
executives
operations team
Create colors -> #AEA4E7, #E5CFFB
/sys_report_color_list.do
Create group by
Import status, PI status, CI status, Error type
Add measurements
Create indicator definitions / widget definitions
Review
Check errors / warnings
Create tasks
Link to share where project definition is shared.
https://developer.servicenow.com/connect.do#!/share/contents/3287388_kpi_composer?t=PRODUCT_DETAILS
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