Adding a KB Article, regardless of version, to a dashboard

juliekirkeeide
Tera Expert

‎09-20-2023 08:46 AM

Does anyone know how to add an existing KB article, always most recent version, to an existing dashboard in UTAH?  I have been trying various ways to do this using the Widget picker but nothing is working. I have gotten to what I think is close, by creating 'Detailed Content", and then choosing an existing article in the 'Model document' section (although it seems to be making me choose a specific version), but then I get an error when I submit it.  ERROR= "Invalid 'Model table' selected on the Detailed Content record. The 'Knowledge Article' table is in application 'ServiceNow NowMobile App - Knowledge Management Screens and Launcher Screen', but the current application is 'Global'."

Has anyone been able to make this work?  Any help appreciated. I didn't have any luck finding a solution in ServiceNow docs. 

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Abbas_5
Tera Sage
Tera Sage

‎09-28-2023 11:44 PM

Hello @juliekirkeeide ,
please refer to the below link:
https://www.servicenow.com/community/knowledge-managers/add-knowledge-base-article-to-dashboard/m-p/...

If it is helpful,please mark it as helpful.

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juliekirkeeide
Tera Expert

‎10-02-2023 07:39 AM

Thank you for the link. I had found that and was able to add the KB to the dashboard but I had to choose a specific KB which makes me think that if the KB is checked out, modified, and re-published, the widget will still display the outdated version rather than the new one. I was hoping there was a way to grab the permalink so that the KB is always displayed regardless of version.  Does anyone have any ideas on how to do that? 

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