Analytics Hub - Cannot select more then one breakdown

Brian Lancaster
Tera Sage

I have created a monthly SLA indicator for Service Catalog request items. I was asked for breakdowns by group, department (based on requested for), and item. These break downs seems to work individually but once I select one like group for example I cannot select any of the other things. What as I missing as this works in the configuration?

5 REPLIES 5

Chris_McClendon
Tera Contributor

Would you mind posting a few screenshots?

Here is the assignment group score in the Automated indicator.

BrianLancaster_0-1734043979766.png

But this this is the assignment group score in the formula indicator. 

BrianLancaster_1-1734044022278.png

As you can see a lot of groups have no data.

The other strange thing is if you select a group that has data then I try to selected an item all the scores for items are gone. Same goes if I select an item and then try to select a group suddenly there is no scores for groups.

Brian Lancaster
Tera Sage

Ok I got it working by check collect break down matrix on the automated indicators but when I go to my formula indicators it almost like it not look at bread downs at all even though they are setup and on the formula indicators as well as the automated indicators that are part of the formula indicators.