How to identify empty dashboards
Hi,How to identify empty dashboards / Dashboards with empty tabs/No reports added to dasboard in servicenow.
Forum Posts
Reporting on metric_instance table
Hi community, do you think it is good practice to create reports based on the metric_instance table?Or should we rather base reports on the xxx_metric db views?What are the pros and cons? thank you - Parker
Monthly Count for Active Users Indicator
I wanted to create a Automated Indicator so that it shows the Monthly count for Active users.could you please help to create an indicator and their Jobs as well.
List report of assignment groups and number of members
Hello everyone, I have a requirement to create a list report in Report Designer showing all assignment groups and how many users each group has, like this:I cannot use "Group by" or other report types such as bar due to additional requirements.Is the...
Report creation to show the change close code year wise
I want to create a report in Bars which show 2024 and 2025 changes close code separately.
Resolved! Report: how to use two tables as resource?
i'd like to create a report about the Unsolved Incidents. including the columns : Number, state, Caller, Caller departmentHowever, the Incident table does not have the Caller Department filed, the Caller Department filed is located in sys_user table,...
How can I make the records of a custom column searchable from an interactive filter for a dashboard
Hello, man and community, I still don't know many things about the module, but I had a question: having a custom column that has IP records, is there a way to search from an interactive filter for a list of records in a dashboard, I have I tried with...
Analytics Hub Showing Negative Value on Chart in PA. How to Solve so it shows Positve?
Hi everyone,I’m currently facing an issue with the Analytical Hub in ServiceNow Dev Performance Analytics. Specifically, the line chart displaying the “Avg 30 Days Resolved Time for Incidents (Hours)” is showing negative values.Has anyone else encoun...
Data collection job
Hi Everyone, I have a scheduled job that keeps on sending mail, it is an in house created, however, I don't understand what it does and whats it about. Can you please look at the below attached images and advise what is this could be about. Email:Ema...
Best approach to track daily open incidents reflecting daily activities
Hi all,I am looking for the best way to track the daily count of open incidents in ServiceNow to reflect daily activities accurately. The goal is to calculate open incidents by: 1. Carrying forward the previous day's open incidents.2. Adding new inci...
Send an Email On Click of Dashboard Widget
Hi Team, We have a requirement on Dashboard. Senior managers should have a feature on dashboard to send an email by clicking on a widget. Please give suggestions on how to achieve this ?
PA Breakdown Visibility
Hi All, When we create any 'automated breakdown', by default it is visible to all roles. My question is: 1. Is it good practise to limit breakdown to specific roles?2. If yes, I have come up with the conclusion to assign 'PA Viewer' role to breakdow...
CIO Dashboard
Hello Community , Please help how to get the date (Last updated time on the top of the CIO Dashboard main page)Let me know the steps to be followed. Thanks in advance.Siddhant.
To calculate duration using performance analytics
Hi All, The requirement is to calculate the duration of RITM state from 'Open' state to 'closed' state using performance analytics. I tried to create Indicator source and containing filter of "created on Today" and "closed on today". But, it did not ...
