How to restore retired Homepages
While converting from Homepages to Dashboards, accidentally retired few homepages. Of those few were retired immediately, few are waiting for approval, but I want all these to be restored, how to do this?
Forum Posts
Creating SLA Widget/ Indicators
Hi, looking for some advice, I am trying to create some SLA widgets/ indicators that show achieved SLAs and breached slas but only for IT. We have ALOT of assignment groups in ServiceNow and other teams outside of IT, and we can report on everything ...
report owner not able to share reports with user and groups
A report owner(RO) is not able to share his reports with users and groups. What could be the reason? What step should be taken to give RO access to share reports?
PA Widget Help
Hi All, I need help creating a couple of widgets and I am struggling with Performance Analytics to do this.I have been asked to create widgets for "assigned or taken by each engineer" and "Backlog per engineer" and to be able to filter the data by da...
How to make a dashboard available for public users without login into servicenow instance?
We can publish a report and make it available to all users and can see it without login, similarly can we do it for dashboard?I have tried to create a dashboard and added role 'public', modified 'report_view' acl, its not working, still asking for lo...
PA Indicator source and indicator query
Hi, We have a client requirement to create a PA widget that lists the count of past due issues in Issue management. To count past due Issue logic is active true records + due date is before today.. That is any issue which has due date in the past. W...
how to add coloums to reports from variables in RITM.
how to add coloums to reports from variables in RITM. i have variables in catalog form so i need them in report.
Can we import pa_scores_l1 data from another instance to show a trend or score based on it?
Hello All,Is there a way to import the date from pa_scores_l1 data from prod instance to uat instance for a specific indicator over last three period to show the trend (score)?In UAT, I have records for last 3 months, but the requirement is to match ...
Script to calculate number of days to close a Requested Item using a schedule
Hello!There is a Performance Analytics script that calculates the number of days it takes to close a Requested item, "SD.RequestedItem.CloseTime.Days"(/now/nav/ui/classic/params/target/pa_scripts.do%3Fsys_id%3D4ce47333531831106feaddeeff7b123d%26syspa...
Can we add dashboard on the ServiceNow Portal Page
We have requirements to add dashboard on the Portal. Can you please help me?
PA report Queri to fetch top 20 incidents
I am using classic report to count the number of incidents per Business service in a week and the report is shown in image. However, I want to only display the top 20 Business service with highest incident count per week. Is this doable in PA, please...
Error: while adding indicator to Breakdown
Hi AllI'm facing a error while adding a indicator to breakdowncould anyone please assist me. what went wrong attaching a snip.
Reporting on table "sla_breakdown_by_assignment"
Here's where I'm stuck. I see the report and it works. BUT it's too big. I need to filter it down. Here is my use case. I need to see ALL incidents where SLA was broken, but see only the incidents that were worked on by a specific list of Assignment ...
Get number of incidents per assignment group assigned throughout a month & number of sla breaches
Hi! Goal:Monthly numberHave the number of incidents that have been and are currently assigned to each asgmt groupHave the number of sla breaches for those incidents for every asgmt group Ask:Is there a workaround or some method I can achieve this goa...
What is the Minimum Role Required to Share User Dashboards in ServiceNow?
Hello ServiceNow Community,I need some assistance regarding the minimum role required for a user to share user dashboards.We have users who need to share dashboard but assigning them the `pa_admin` or `pa_power_user` roles grants more permissions tha...
