Performance analytics metric & threshold
Hello,We need to configure metric & threshold for sc_task & incident separately. I'm new to this and not sure how to configure it. I need this to be created only for the highlighted ones.
Forum Posts
Script Related to Interactive Filter
Hello I am struggling for scripted interactive filter on the dashboard which has a report on the table (asmt_metric_result). I need to filter the list based on the "Company" and "Department" by interactive filter.I have created two interactive filte...
White Paper Uploading Steps
I prepared a white paper and I want to upload a White Paper in ServiceNow. Please provide me the steps to upload White paper. Thanks
Group Assigned To Names By Their Specialized Roles
Hello! I need assistance in categorizing individuals based on their specialized community of practice for a report. Specifically, in my work group, we have Team A and Team B. Team A comprises individuals specializing in Network Security, while Team B...
List score card with multiple columns
Hi,I am trying to create PA widget to show number of incidents assigned to a groups, number of incidents assigned to agents and %of assigned to agent vs assigned to group. Is it possible to show this in one visualization? Or I need 3 separate breakdo...
Availability of CI based on outage table
Hi Everyone,I am new to Performance Analytics and am seeking assistance in creating an indicator that displays all application services and their respective availability based on outages. For instance, if there was an outage last month for Azure last...
Increase Rows Per Page in the data visualization reports in Performance Analytics
I am trying to increase the rows per page in the data visualization reports in Performance Analytics.The option are : 5,20,50,100I want to have more that 100, since when I export the result only the rows in the first page are being exported. I tried ...
Resolved! Reporting - set other default color name for one color charts
When creating an one color chart the set color is default set to the default color. I was wondering if it's possible to change this default color to an own made color definition? Or is the only option to change the color of the default color definiti...
Relative date condition not working in PA indicator
Hi,I have created am indicator and I need to show all the results where breach time is less than 24 hours from now. When I am giving that condition in the indicator it is not showing any result. However when I am giving the below condition it is gi...
Need assistance on OOTB Report build or PA reporting
Hello, Looking for some suggestions and possible some guidance on a recent type of Report requested. A request came to our team to build out a report that would showcase the number of tickets on daily/weekly/monthly chart over a given time frame. ...
Resolved! Which plugin need to install for Performance Analytics
Hello,We are starting with Performance Analytics Implementation where i need to install the plugin in dev for PA.when i am searching for the plugins I am getting 2 plugin names which making me confuse. Can anyone please help me with the correct plugi...
Resolved! Determine if Show Records is being used for individual Automated Indicators
How do you determine when 'Show Records' is being used in the Analytics Hub for a particular Automated Indicator? I'd like to provide information to Leadership that the 'Collect Records' should be turned off on some Automated Indicators. For a lot of...
Resolved! Where does trend by in reports located in Performance Analytics?
Hi community, Currently I'm trying to incorporate our Monthly TTR of normal reporting to Performance Analytics. As shown below I have mirrored all conditions of the reports to Performance Analytics except for 'trend by'. Does anyone have an idea wher...
Resolved! Constructing Performance Analytics
Hello community, Is it okay for people to construct performance analytics in ServiceNow Production instance without needing to go to DEV Instance?
Resolved! Issue with Transferring Update Sets Data from DEV to UAT
Hello PA Community, I'm having trouble transferring Update Sets from DEV to UAT that includes the Performnace Analytics dashboard I'm doing. Basically, after we commit and retrieve in UAT, the dashboard does not capture the widgets which gives blank...
