Capture Approval Time Duration

alhicks
Tera Guru

Is there an easy way to capture the approval times?   We're wanting to see how long it's taking our approvers to approve their request.   We don't have metrics setup at this time and I believe we can accomplish this using PA but it looks like that may be very complex.  Has anyone come up with a better solution, or maybe have indicators already setup to capture this information?

1 REPLY 1

SanjivMeher
Kilo Patron
Kilo Patron

I think the easiest option is to create metric definition.

Below few article may help

https://www.servicenow.com/community/itom-forum/metric-for-approval-sysapproval-approver-table-to-re...

https://www.servicenow.com/community/developer-forum/how-to-calculate-the-approval-duration/m-p/1808...

 


Please mark this response as correct or helpful if it assisted you with your question.