Database view showing difference in record count
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yesterday
Hi All,
I have a database view with below tables
I have one report on database view and another one on RITM table
but it shows difference in record count
for DV it shows 54 and for RITM table it shows 58
what can be the possible reason ??
please help !!
thankss
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yesterday
did you export and compare using excel which extra RITM records are there in database view?
Any RITM has more than 1 approval records?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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yesterday - last edited yesterday
@Ankur Bawiskar Yes after grouping by item there are some catalog items which are not seen in requested item table are been in DV .. as there are same ritm records are been shown multiple times who has multiple approvers
how to make sure to show the RITM only once even if there are multiple approvers present for that ritm record...
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yesterday
Nice to hear that the comment I shared regarding extra records due to multiple approvers holds true and you confirmed it as well.
it will show those extra records in database view since you are doing join between those 3 tables.
So I believe you can't do much here.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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yesterday - last edited yesterday
Okay but is there any script / or custom functionality which we can use or run to make this happen??
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yesterday
you can't reduce the count in database view.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader