Portal menu statistics
Hi Everyone,Where can I see how many users clicked on the menu portal widgets in the service portal menu?
Forum Posts
Bar Chart Report based on Duedate using Performance Analytics
Hi,How to create bar chart report which contains only three bars by grouping the due date(Past,Current,Future) using Performance Analytics as attached below. Thanks in Advance
Filter applied is not working in indicator
I have added a filter condition for resolution code is not "Cancelled By Customer" and have used AND operator not OR.Still the indicator is picking up records for this resolution code. What are the scenarios this could happen?Any issue with ServiceNo...
Resolved! Want to make a report that is having only the unique incidents from the Task SLA
Need help on it.As you can see there are multiple INC for the same, which will make the report a mess when I have to show a total number of different incidents that has breached the SLA.Is there a way to solve it? like having only unique selected.
Report - How to show sum quantity for variable within RITM
Hi folks, Been working on a report and requesting your reporting wisdom I am trying to have a Column Time Series show the count of assets entered into the RITM (Transfer of Disposable Assets). Best I can manage is a count with just the request, but ...
Trend for Incident created resolved and backlog
Hello Experts I want to create a trend report with two bars - Incident created and Incident ResolvedAnd a line/ trend to show total backlog Is it possible to create this with Reporting module or we can create this with PA. How can we create this with...
Performance Analytics Use cases
Hi all,Could any of you let me where can i get details on actual use cases on Performance Analytics? or even could you please share requirements which you received? Thanks in advance!
Resolved! How to Change order in the Bar chart report
Is there a way we can change the order of the bar graph which is in the horizontal line (Approval Type)?The correct order would be:Change Management >> Technical >> QA >> CAB >> Review
Task Table - Interactive Filters by Task Type
Hello, I'm trying to learn how to make a filter on my dashboard that has different Task types such as Incident, Catalog Task, Incident Task, Change Request that when an option is selected it will then filter results on variety of widgets/reports that...
Metric to show HR Case assignment group changes isn't capturing last assignment group duration
Is there a way to revise the metric to measure duration of last assignment group? We want to be able to see the duration of each assignment group on the HR Case. Please let me know if you have any other recommendations. Thanks for your help!Bridgett...
Resolved! Incident-related KPIs
Hello community!I'm reading about how to compute the vendor score and I stumble upon its example on this <link>.I have a question for the following KPIs:Number of New IncidentsNumber of Open IncidentsI understand that there is a field called "Directi...
Need to report "KB Article View Count (monthly trend)" using a multi-level pivot table
Our team is looking for a way to report how many hits (aka views) our published KB articles from a specific knowledge base receive on a monthly basis, using a multi-level pivot table to track the metrics. Ideally, this report would display the KB art...
Resolved! Change Audit trail
We ae a need to run a report that will show approval activity on a change requeset.Example New Change submitted but was Rejected because it did not have proper Business ApprovalUser aquired proper approval and the change is approved. I need to see t...
Creating List Scorecard Widgets for each Assignment Group
I've been tasked to create a Dashboard with a scorecard for each Assignment Group we have under IT (34 groups)The scorecard needs to have 7 indicators listed. (each Assignment Group will be put under a tab for each Director) The only solution I have ...
Resolved! Dashboard reports reorder
Hi all,1) How to reorder reports on a single tab based on user preference. I do not find any order configuration to change the position of the report.How to reorder the reports within a single tab?2) I have created a interactive filter as below and a...
