I have created a report to measure the first level resolution of IT Incidents via the IT ServiceDesk. The report 'FLR - ISTD closed vs total IT created Incidents'. I want to be able to report this as a percentage. Right now, I am only able to do a co...
I have a request from a user to hide some fields on our incident form. Easy enough to do, however, i want to ensure that the fields being hidden aren't used in any reports that i don't know about and that will cause users anxiety if their reports ar...
Hi team,I have report of type Column, Report is grouped by Stage field (choice type), The report shows legends in Alphabetical order. We want legends to be shown as per the Stage order.Report Ranges is not working on choice field. Here legends are so...
Hello, I'm creating a pivot table report on the asset table with column Schedule Retirement Date and row Model. Is there a way to add date column even if there is no data to show My result is showing all the months except February because I do not ha...
I want to build a dashboard using Performance analytics similarly like below image. It should display the Up Time and Down Time of the Outage CI.How to Build Dashboard can someone guide me the steps? Outage Table with CI's.Thanks
Hi Team, We have dashboards built for the agentsWe have reports which fetches data from multiple tables which causes delay in load timeAre there any ways to improve Dashboard load time?Are there any best practices defined to follow while creating PA ...
I'm putting together a report where I want to see the number of incidents over the last 6 months. If I put in the condition of "created on last 6 months" I get a different result than if I put in "created relative after 6 months ago". What's the diff...
In the Report we given the color palette as Green to Red but it is showing yellow to red can anyone Anyone can please help on this
Hi,I have created a performance analysis dashboard for getting the percentage of incident respond and resolved within breached time and added widget. The widget contains the formula indicator where i put my required formula as well as the breakdown a...
SN PA Community, I am looking for some assistance with generating the below reports. I suspect that I need to use PA to collect this data and create some metrics to report on, but need some direction. I hoping that someone out there has worked on a...
I have a requirement for weekly reporting on Security Incidents which were closed from Last Thursday to This Week's Wednesday. I am using Trend but it doesn't seem to be working correctly for week.
Hi All,I had a requirement to create a breakdown for incident indicator. I need to have a breakdown that shows the incidents attached knowledge article.short description and knowledge article.CI.I don't to how we can dot walk to incident's attached k...
Hi All, I need to run a job for my indicator that needs to be run on every end of the day of monthHow we can configure this to run on end of month, I have created a job collection Please correct me if I did anything wrong in this. I need to know does...
I have a PA Widget that collects data on weekly basis (Monday every week). Whenever the job runs and it displays the total records (ex: 33), if I go into Analytics Hub and click on the show records it will display a number less than actual total (ex ...
I am hoping someone could help me. I have come across in my PDI a Catalog Task Management dashboard that would suit my clients needs. My struggle is that I am unsure which plugin I have installed to get this dashboard. If anyone could point me in th...
