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Resolved! Dashboard access

I have a dashboard consisting of various reports, and when I add a user to the dashboard, they can't see the reports when they access it. However, if I grant the user access to each report individually, they can see the report's values and graphs wit...

Resolved! Why breakdowns are not created in Indicators?

Hi All, Greetings..!! I am using few Indicators for creating some Data Visualizations in 'Platform Analytics Workspace'.  Breakdown Requirement:Assignment GroupIncident TypeIncident Categoryetc. (according to requirement)Would you please help me with...

Dashboard Breakdown Source for Reference Field

I'm unable to get the reference breakdown sources working for my PA widget.  The result keeps coming back with no data to display.  I'm trying to filter by assignment group for Incidents % Closed within SLA. Breakdown Source Breakdown Mapping Widget ...

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alhicks by Tera Guru
  • 948 Views
  • 3 replies
  • 3 helpfuls

Resolved! Issue with Reports on a Dashbord

Got an incident today from one of our internal staff who have the itil role.  For some reason, the ability to see some of the reports on  their main dashboard is showing the following message: Access to the content denied based on report_view ACLs I ...

terrieb by Tera Guru
  • 2732 Views
  • 10 replies
  • 0 helpfuls

To create a pa widget

To create a widget to get the count of the tickets which is not updated from last 4 days which also should exclude the weekends.

lg19 by Tera Contributor
  • 563 Views
  • 4 replies
  • 0 helpfuls

Resolved! [Performance Analytics] Country Code Breakdown

I want to create a Country code breakdown from the Subject person field of an HR case (subject_person.country_code), but checking in the backend, the Country code field is not a choice field, it is a string field, how can we do Breakdown in this case...

Fin Nguyen by Tera Guru
  • 1075 Views
  • 4 replies
  • 2 helpfuls