We are fully licensed for PA Premium for Service Management. We have a baseline (or, OOTB) Dashboard in PROD called Incident Premium. We are on Utah release (Patch 8).There are two tabs in this Dashboard that show a date at the top. These are the "Pr...
I guess the highlighted data showing in the dashboard is very high. Pls guide me whether it's actual data or not.
I am trying to build a report for all monthly time sheets that are submitted so we can easily compare them to the monthly report that is sent to us by the contracting company we use. We just implemented the SPM module and are moving people into SN fo...
I am trying to create a heat map report based on Metric Results [asmt_metric_result] to show completed instances in the last 90 days and I am filtering for one metric type of 'IT Incident Survey'.I want it to look something like this (based on incide...
Procuro uma dica de como criar um relatório grafico com 2 variáveis. Exemplo, um unico gráfico mostrando Incidentes Abertos e Incidentes Fechados, por mês.
Hi All,I have a requirement to create a spotlight criteria for the change record. To create a spotlight criteria by checking the data from change and incident table Below are the conditions:Need to check the affected CI in the change record is having...
Hi all, when the content block is loading it initially returns an error message: It subsequently loads correctly, but do we know why the error message is initially displayed and can that be corrected? Thanks
We have a script in ACL that executes when user tries to access the records. This script basically checks whether he is part of a some security zone(custom). ServiceNow recently recommended us to cache this to user session as soon as he logs in inst...
This report is going to be on a management dashboard and needs to show the correct color even if the value is null. The legend looks bad. This is a multi data set report. 1) red, 2) green, 3) red, 4) green. We played with all kinds of color combi...
Hello All, Any known workaround for creating a new Indicator in my PDI ? I got a message saying I couldn't because the PA application in my instance is "complimentary" I can create new indicator sources, just not indicators.
Hello All,I'm looking for a succinct tutorial on Performance Analytics essentials, perhaps a recording from from an Admin/Dev working in their PDI. I've already taken the PA Essentials course, and watched the introductory video from Platform Analytic...
Data is not displaying over dashboard after Historic JOb Run, but same dashboard display data over DEV and Sandbox environment, i am not sure what is the triggering point for the historic job , each indicator and their sources,have gone through and i...
Hello, I have report source which can be used as data source for one of the report. I want to edit the assignment group condition, which can be reflected to only selective report. [ Now we have multiple assignment groups as per requirement should rem...
I have a dashboard consisting of various reports, and when I add a user to the dashboard, they can't see the reports when they access it. However, if I grant the user access to each report individually, they can see the report's values and graphs wit...
We see the option for On Click Behavior but is there a way to make this non clickable?
