Demand Insights for Incidents dashboard is not showing data though data is available

[Ashwini Sawant2]

Hello Community,

have received a request to set up predictive intelligence for knowledge management. Upon reviewing the dashboard that appeared after the plugin installation, I noticed that when I open the dashboard and click on the insights option, it remains in a loading state without displaying any data, even after executing the related scheduled job. Could you

please assist in resolving this issue?

Also, similar knowledge articles having same short description are also not appearing in suggestion of the Similar Articles under knowledge results option. 

[SANDEEP DUTTA]

Hi @Ashwini Sawant2 ,

The Role you will need to view are "sn_km_ml.knowledge_curation_user" and " incident_manager".

Secondly, you can refer to this KB : https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1210515

[Ashwini Sawant2]

Hello @SANDEEP DUTTA ,

Thank you for your quick response. Users with the appropriate roles are still unable to see the data and are encountering the pop-up message below. 

Also any idea on my second query ?

Also, similar knowledge articles having same short description are also not appearing in suggestion of the Similar Articles under knowledge results option. 

[SANDEEP DUTTA]

Hi @Ashwini Sawant2 ,

This is for sure an access issue, check the roles for the user on the specific tables.