Forum Posts
Report on the sys id of all catalog items
Hello ServiceNow community - I am trying to run a report where I can gather the sys ID of all catalog items. I am hoping to have this in the same report as the catalog items' names and other related columns. Thank you in advance.
Resolved! How to show SLA (time left or percent) in My Work OoB search
Is there a way to show any SLA feature (either time left on SLA clock, maybe color the row, percent to breach, anything) in the out of box 'My Work' search?
Performance Analytics - Add Breakdown to Indicator, Gather Historical Data
Hello, I have a new requirement to add another breakdown to one of my indicators for a report. Ideally, I would like to also update the historical scores for this breakdown, but I don't think this is possible without also having an impact on the oth...
Some Analytics Hub functionality is unavailable when multiple breakdown elements are selected.
I have created Time Series widget report having a Formula indicator. When I select multiple breakdown elements, Analytics hub is showing "Some Analytics Hub functionality is unavailable when multiple breakdown elements are selected." In Breakdowns s...
PA: Formula Indicator with script calculation - HELP Needed
hi all, I am trying to calculate the avg time it takes my Major Incident team to promote an incident after it gets proposed and I am not able to get my Formula Indicator to work. The indicator widget aggregates by month avg+ Formula Indicator: [[Su...
I want to Show the reduction percentage of Incidents using Reports or PA on Dashboard
Hi Community! I have requirement to show the Reduction Percentage on Year to Date (YTD) for P1/P2 incidents compare to current to last year.Ex:- 45% reduction in 2024 (44) compare to 2023 (80) As my knowledge it is not possible using standard report....
how to delete the existing score of an indicator automatically before scheduled job runs for the day
How to make automatic delete of the the indicator scores which are get created in previous schedule job run when a job runs freshly.
Indicators & reports for time worked
Hello everyone, is there already experience here on how to display the data from the time worked function (list: task_time_worked) as a KPI? For example, to build widgets that display the time worked for assignment groups or business services?Or shou...
Display Target and Gap in Single score indicator in PA
What are the steps to display Target and Gap in Single Score Indicator in PA Dashboard? (As per attached Image)Although, I have created the Target from Analytics Hub, but it is displaying within Analytic hub not in Indicator. (Below are images for y...
Resolved! Report for financial year
Hello All, I have to create report incidents open in financial year. Kindly help me out how to create filter. Thanks.
how to create a report on sla break down by assignment report to show duration vs assignment group
Hello All,I want to create a report which shows the duration of each assignment group worked on an incident.Eg: If an incident has been transferred to 3 different assignment groups during it's life cycle( Eg: 8 hrs.), group1 spent 2 hours, group 2 sp...
Resolved! Text Cloud
Hi,I have an issue where I can create a Text Cloud for the out of the box indicators (New, resolved etc) but for any others it will let me create the indicators (e.g. Automated) and then follow the process to apply via the widget but once in the widg...
Getting below error on portal
When I open the demand form on draft or submitted state on the service portal I get the below error.It's happening in Dev and QA.Thanks for your help in advance
Resolved! Create a report of existing reports, where condition is used: 'assignment group - starts with'
Dear Community!I would like to create a report of listing existing reports, where the condition 'assignment group - starts with' is used.Which data table do I have to choose to be able to get such a sort?Thanks in advance for taking the time and chec...
