Hi All, I would like to ask how can i create report on the duration/time worked on a incident task for a certain support group only. The scenario would be as follow: User submit a ticket for a certain issues, a support staff picks up the ticket and p...
Hi,I have 3 automated Indicators where I calculate the different review tasks on each of the indicator and I sum all the 3 indicators in a formula indicator. Now I would like to count distinct on the formula indicator. Is there a way I can count dist...
Hi! Trying to learn more about PA and I've got quite far and surprised myself but I'm now stuck. I've created some indicators against various SLAs and I can show the overall breakdown of achieved vs breached for the SLAs I've queried against. I've ...
Hi all, I'm trying to create a breakdown based on a text based field on our location table called u_region. I feel like i've tried everything from scripts to mapping and am not getting the expected results. I have an indicator of "number of open inci...
Hi, I would like to filter on my Knowlegde Dashboard Authors in the logged-in User's Department. Usually you can use the following oob. script: gs.getUser().getDepartmentID(); Problem: We have Departments with the same Name but different ID's. So tha...
Hi,I'm new to PA and neeed some help please?I've a new indicator for for number of open tasks (i.e. showing all tasks).Now I want to create a visualisation of 3 teams and their stats for a 9am meeting. I've created this using formula indicators as th...
Hi , My requirement is in a particular(XYZ) group how many members were added in a month need to get the count . Need to achieve through Performance analytics Can someone guide on this.
Hi All, I am trying to create a Widget in PA which is similar to below one which I have created in Standard Report I have tried to create a widget in PAbut cant have a so many breakdown level in the rows.Can anyone suggest or help please?
I am looking to create a report that shows when a story has been carried from one Sprint to the next. I would like to know how many sprints any story has been carried over from, and easily show those in a visualization. I have looked through the A...
please provide guidance on this: count of incident tasks per incident using performance analytics, including the breakdowns Portfolio,Taxonomy NodeServiceService Offering
Hello All,We need to calculate total number of hours consumed by an user on the basis of the Time Card Categories.And we need to display the percentage on the Dashboard via the calculations mentioned below: Percentage of the individual category = Tot...
Hello ! I'm trying to create a report on requests. In our request configuration, only the catalog tasks are assigned to an assignment group. I want to get a Request count for a specific assignment group regardless of the number of tasks related to t...
Hi All, Greetings..!! I am using few Indicators for creating some Data Visualizations in 'Platform Analytics Workspace'. Breakdown Requirement:Assignment GroupIncident TypeIncident Categoryetc. (according to requirement)Would you please help me with...
HelloDoes anyone know the default starting score for groups creating changes for the first time?What is the lowest value for a success score?What is the highest? Thanks!
Hi Team, I have created a Dashboard custom widget, in that i have created two drop down that are parent and child.If we select parent table record, it will show all the tasks related to parent table record then we select child dropdown, it should sho...
