I have a database view that combines data from both Change Tickets and Change Tasks. Is it possible to create a report with Calendar chart view in ServiceNow that displays both types of records together in a unified manner? If so, how can I achieve t...
Hello all, I have a requirement to perform the below mathematical calculation in the script include and push that calculated value into a standard report.I have seen standard report that displays records based on script include function that returns...
Hi All, We have out of band devices and external reference link in related tabs. We want to create a report to get all the servers which don't have these OOB and External Reference. In external reference link > CI is reference field. I tried creati...
Is there a way to show the percentage of the values through a pie chart in reporting instead of the values as shown in the image.
Hi everyone the custom filter with dynamic content block is not applied on the table and the related field. After the checks I noticed that the publishFilter is not applied on the Report List. The field I'm trying to apply the custom filter on is a ...
I have created a custom KPI under Vendor Workspace and created an assessment for the same. When the user takes the assessment survey and submits the response, the same is not captured in the Facts table "sn_vlm_vmw_asmt_category_results". Kindly assi...
Hi Team,I am creating a time series line chart widget where I want to show the percentage of cases that were closed in one specific region. But the series shows the percentage of created cases in that month and not the closed cases. How can we change...
Hello all, I would like to know if it is possible to have a breakdown source and breakdown on the created/opened field of the incident/change request table with oob date time aggregations as below. Similar to date range interactive filter which allow...
Hi, As i am analysing when Performance Analytics Premium plugin activates for IT Operations Management, does any impact on existing dashboards. And can i get doc's for what are changes happens when we install plugin com.snc.pa.premium.itom. ---> When...
We're trying to show how many approvals are still pending at the end of each month, that are more than 30 days old. The numbers here for average appear to be correct but when I change the time series to see the sum, the number is summing all the nu...
I would like to measure the time taken in each state of story record and make a report on that which includes Breakdowns.
Hi community,I'm new to Performance Analytics and not an expert in ServiceNow, but I'm eager to learn.My post here concerns a particular requirement.I need to measure the number of requested items initially assigned to a "X" group that have a task as...
Hi Everyone, I'm new to service now and exploring, Can we create new system/metric units like Hrs Mins,The goal is to find the difference between two datetime columns in Hrs and Mins For example:Begin: 26-Jan-24 20:25:00End: 27-Jan-24 07:00:00differe...
Hi Experts,I have been asked to create a report on incident table. which will show weekly metrices which includes the states like Draft, Closed and cancelled. There will another column called Completed which is sum of closed+ cancelled. Appreciate t...
