Hello everyone I need to create a report that can track any RITM's that are assigned to service desk resolver group(s) (Service Desk, IT Service Desk, X Service Desk etc) and have been created and not updated within 8 business hours. I could not fig...
Hi all , I have created breakdown and breakdown source while i using it analytics hub it's showing No element to display.I am not able figure out the issue why it's happening can anyone help me on this. Breakdown source Breakdown mapping I am getti...
Hi, I have created an indicator and a historical job which runs on demand and shows data from last 2 months. When I run this job it shows me the same value for all the dates however all the records where not created on the same date. What can be the ...
Hi all, We have a breakdown as filter on a dashboard contains formula and auto indicator widget when i give two element breakdown down filter it is not applying the filter on score of the indicator if i select one element then it's working . please ...
Hello,as a workaround we created a data visualization in UI builder for IT Remediation workspace. It is consists of 4 indicators with the same base table and grouped by CI.Class. Is it possible to create it as a one PA report for classic dashboard?Th...
Hi ,There is a custom report in my instance on "hardware" table, type is "multi level pivot table" and configuration and filter conditions attached screenshot >Once run the report count will populate below.>and I click on total count then it is open...
Hi, I have a requirement to create a pivot table report where my column is a date field, and my row is the group field and I will show the count of tickets. However, I want to use only the year of the date as the column and not the date field. I cann...
I have an agent who would like the main shared dashboard to default to grouping their tasks by assignment group (on refresh, this group by filter is removed). Is that possible? Or would the agent need to create their own dashboard?
Hello Everyone,Hope you doing GoodSo here I am stuck on one requirement from the past few days, I want to automate sharing my dashboard as pdf as email every morning.If I describe more I want to 1. Schedule email send2. In which I want pdf of my dash...
We are creating a dashboard that displays the monthly scores automatically, We have used a breakdown widget with the scorecard visualization. We are facing an issue where some records are getting duplicated in the records table within the widget. How...
In addition to using "assignment group" to report on the various tasks (incident, problem, change, request), we have an user/extended field on every assignment group that provides a more consolidated view (rolls up hundreds of groups into 10 or so hi...
Hello, Does anyone know how I can show the contributing indicator scores to a formula indicator, in the same widget as the formula indicator itself? Similar to creating a breakdown on an automated indicator and showing the score divided by the select...
Hi Team,Am having a formula indicator "% of Incidents Linked to Problems" which is having below formula [[No of Incidents linked to Problems]]/[[No of Incidents Resolved or Closed]]*100and all the three indicators (including formula indicator), am ha...
Hello Community, Above shows the ootb Performance Analytics workbench, somehow the New, In Progress and On Hold State shows the same number count, how do I fix this issue and is there probably a way to put it back like before? Please help
I am not sure how to report on the following: Scenario: Today is a day in June and I want to be able to report on the number of stories that were in the 'Ready for Development' state in the months of May, April, March, February, January, December.......
