Resolved! How to show SLA (time left or percent) in My Work OoB search
Is there a way to show any SLA feature (either time left on SLA clock, maybe color the row, percent to breach, anything) in the out of box 'My Work' search?
Forum Posts
I want to Show the reduction percentage of Incidents using Reports or PA on Dashboard
Hi Community! I have requirement to show the Reduction Percentage on Year to Date (YTD) for P1/P2 incidents compare to current to last year.Ex:- 45% reduction in 2024 (44) compare to 2023 (80) As my knowledge it is not possible using standard report....
Resolved! Report for financial year
Hello All, I have to create report incidents open in financial year. Kindly help me out how to create filter. Thanks.
how to create a report on sla break down by assignment report to show duration vs assignment group
Hello All,I want to create a report which shows the duration of each assignment group worked on an incident.Eg: If an incident has been transferred to 3 different assignment groups during it's life cycle( Eg: 8 hrs.), group1 spent 2 hours, group 2 sp...
Resolved! ACL on GlideList
Hi All, I am trying to write ACL on glide list type field but it is not working as expected.Can someone please help me answer = gs.getUser().isMemberOf(current.field_name);
Report on previous "Assigned To"
Hello all,We need to build a "trend" type report based on previous "Assigned to" of incidents and requests. For example, if Abel was the first assignee of an incident and it was later changed to John, the report will display the data as it is now con...
Resolved! change column in performance analytics dashboard
Hello I am new to Performance Analytics and I would appreciate if someone can clarify the change column for me. What do the numbers ( 13, -1, 0, etc) represent? Also how can I ensure it is accurate and correct? Thanks
Scheduled Reports - Change size of Embedded PNG's
HiI have set up a weekly scheduled report, each report is an embedded PNG. Is it possible to resize the PNG's?
Scripted report - To show a calculated value from the backend (script include)
Hello all, I have a requirement to perform the below mathematical calculation in the script include and push that calculated value into a standard report.I have seen standard report that displays records based on script include function that returns...
Resolved! DashboardMessageHandler.publisherFilter doesn't work
Hi everyone the custom filter with dynamic content block is not applied on the table and the related field. After the checks I noticed that the publishFilter is not applied on the Report List. The field I'm trying to apply the custom filter on is a ...
Breakdown on Created date of task record
Hello all, I would like to know if it is possible to have a breakdown source and breakdown on the created/opened field of the incident/change request table with oob date time aggregations as below. Similar to date range interactive filter which allow...
Resolved! Measuring the requested items previously assigned to a X group with a task assigned to Y group
Hi community,I'm new to Performance Analytics and not an expert in ServiceNow, but I'm eager to learn.My post here concerns a particular requirement.I need to measure the number of requested items initially assigned to a "X" group that have a task as...
Resolved! Breakdown Filters are Not Working on selecting Multiple options
We have a breakdown as filter on a dashboard.. When we select multiple choices in the breakdown, dashboard doesn't show the data for all choices. It works when we select single element. We are using Time series widget. I tested this on formula and au...
Change dashboard tiles
I need to change dashboard titles as highlighted in below screenshot for example how I do that, also before I make any changes do I need to create an update set. Thanks
