Hi, I Can see enable analytics all the time on service now form and list view when ever I'm trying to reload it will show up I have agreed it every time but it will again show up same. please help with needful information Thanks in advance
Hi, I have a requirement to create a report that shows the number of incidents opened and closed in the last 12 months for group X. For each month, I need to calculate the number of incidents that were opened and closed and add the total to the follo...
My C-level requested some very specific dashboard visualizations that may not be possible due to OOB limitations. How can I configure this Time Series PA widget to make the primary indicator overlap an indicator on the "Widget Indicators" list (i.e. ...
Can indicator data created from Job Collectors be moved to a reporting tool using integration tools? if so, where is the data stored... can that same table be used in ServiceNow reports?
I am looking for a line chart displaying the total number incidence that exists in an open state each week. I assume such a core piece of information this must be an out of the box offering? If it does not does anyone have step by step instructions o...
Hi, I am trying to report on impacted minutes, which essentially is the total minutes resulted from degradation and outages (excluding downtime outside of availability window). Currently in the outage table, it would include outage and degradation re...
Hi,We report created on sc_task_sla table. there is a column Business pause duration, while run the report can see the result in Days and hours and minutes. when download as Excel the days are converting into seconds. How to get rport downloaded with...
Hello I have this problem.I am creating a dashboard with inflow and outflow incidents reports. The dashboard is supposed to have an option to select the group for which the reports are displayed. So I created an interactive filter that allows to sele...
Hi all - I am running a report on a scoped app table. There are two fields 'Fee type 1' and 'Fee type 2' both contains $$.I need to run a single score report or another report type where the total sum between the two fields are calculated and shown ...
Hi, Do we have any 'Group Filter' thing in Platform Analytics Workspace so that we can categories the dashboards? Thanks
We're trying to capture our NPS Score either Daily or Monthly, either will work. I've went through this youtube video and it appears to be working for us but my score doesn't look right. The score shows -67 but the number/percentage of 33 showing ...
We're trying to build a monthly Trend Report to capture our NPS (Net Promoter Score). Has anyone had any luck doing this? I've tried the Assessment Net Promoter table and the Metric Result table but cannot come up with a way to capture the score m...
Hello, We have created an Order Guide with 14 rule-based catalog items when we are trying to select more than 9 catalog items while submitting the form at the select options page the order guide gets stuck with the Loading. Please let us know how we ...
Hi All, I have created custom dashboard for SAM, is it possible to add this dashboard in Software Asset Workspace so that users with SAM user role can access this dashboard via workspace instead of sharing the dashboard with users/groups. Any point...
Variable is not displayed in the RITM and SCTASK from. We have added the variable in both workflow level and catalog ui policies check boxes. I have checked if there is any hidden ui polices also. Please help me on this issue.Thanks in advance. Regar...
