DIFFRENCE BETWEEN : Reporting and performance analytics reporting
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08-05-2025 11:44 PM
Team ,
i would like to know what major difference between a simple reporting and the PA reporting .
any link would be much appriciated
Thanks
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08-05-2025 11:57 PM
Hello @pramn
Let’s keep it simple:
Reports in ServiceNow show real-time data like a live list or chart of current incidents, tasks, etc.
But if you want to see historical data trends (like how many incidents were open every day for the past 6 months), you need to use Performance Analytics (PA).
So the main difference is:
Reporting = Real-time data (current status)
Performance Analytics = Historical data trends (past performance over time)
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08-05-2025 11:58 PM - edited 08-06-2025 12:03 AM
Hello @pramn !
Purpose
Reporting: answers “Where are we right now?” - gives a one-time snapshot of the live records that match your filter.
[source: https://www.servicenow.com/docs/bundle/xanadu-now-intelligence/page/use/performance-analytics/concep...PA: also shows now, plus “Where have we been and where are we heading?” - because it stores time-based snapshots (scores) and can forecast.
[source: https://www.servicenow.com/community/platform-analytics-articles/reporting-vs-performance-analytics-...
How the data is captured
Reporting: queries the chosen table directly each time you run or schedule the report.
PA: background collection jobs write daily/weekly/etc. scores to pa_scores; visualizations read those scores, not the raw table.
Handy links to dive deeper
Performance Analytics vs Reporting (official doc) - short definition and comparison: https://www.servicenow.com/docs/bundle/xanadu-now-intelligence/page/use/performance-analytics/concep...
Community article: “Reporting vs. Performance Analytics - a decision made for effective data stories.” Clear walk-through with examples: https://www.servicenow.com/community/platform-analytics-articles/reporting-vs-performance-analytics-...
Please consider marking my answer as helpful and accepting it as the solution if it assisted you in any way.
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08-06-2025 03:35 AM
Thanks for sharing! Nice sources🙂
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08-06-2025 12:06 AM
In simple terms
Reporting -> shows current status
PA -> shows historical data, trends, predicting future trends, etc
good explanation here
Reporting vs. Performance Analytics: A Decision Made For Effective Data Stories
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader