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SLA Breakdown Reports in Performance Analytics

We have recently implemented a new Plugin called "SLA Breakdowns" which provides a new tab at the bottom of incidents highlighting the duration the incident has been with various assignment groups and at what point the SLA breached. Rather than analy...

Mark D by Mega Expert
  • 1537 Views
  • 2 replies
  • 1 helpfuls

How to add custom dates to Interactive filter

Hello,I have installed the Fiscal calendar plugin and we got new choices like Last Fiscal month, Last fiscal year, This fiscal year, etc.The requirement is to get the same choices in the date filter of the interactive filter of date type. In other co...

Bhavya7 by Tera Contributor
  • 1074 Views
  • 1 replies
  • 0 helpfuls

No score for Number of new cases

Hi Everyone, When I run the daily/Historical job the automated indicator to collect new cases daily shows zero. Conditions:There is no additional condition for this indicatorTroubleshooting done:The indicator source can collect the value Are there an...

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Stimson by Tera Contributor
  • 230 Views
  • 1 replies
  • 0 helpfuls

Close Code on Change Request

Hi All, I have a requirement to create a report using Indicators for below existing report filter condition. In my instance, I have the indicator source with below conditions set. The difference between these 2 is only of filter 'State' and 'close co...

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Resolved! New Breakdown source

Hi Everyone, I'm trying to create a new breakdown source called parent product, I'm referring to a similar indicator source but cannot find out the element. Can someone help me find the element's name for the parent product in the choice [sys_choice]...

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Stimson by Tera Contributor
  • 1323 Views
  • 6 replies
  • 1 helpfuls

Resolved! Calendar View for Reports overlapping??

So got this reported to me by a staff member. He is in the filtering/conditions part of a Report and when he clicks on the Calendar view, it shows up like this.. Instead of the normal view like this: Anyone know why this is happening and it's not aff...

MicrosoftTeams-image.png calendar view.jpg
terrieb by Tera Guru
  • 682 Views
  • 6 replies
  • 1 helpfuls

Adding a column to display in automated indicator

Hi Everyone, I'm trying to add a new column for an automated indicator. Steps followed:Navigated to an automated indicatorClicked on "show all records" in the top left cornerI need to add a new column to get displayed "Resolved"Can some on help me?

Stimson by Tera Contributor
  • 1427 Views
  • 6 replies
  • 2 helpfuls