Is anyone experiencing this issue: ITIL users can select kb_knowledge to create list simple visualization, but not graphs or scroe type visualizations. Login as ITIL user (in my pdi I used Beth Anglin) and go to platform analyticsSelect to create a n...
Hi,Currently we have a interactive filters with the default values(Ex: last hour, last 60days), would it be possible to have a date picker where user can filter depending on the date range on the interactive filter?
Hi, I have a requirement to create a report that shows the number of incidents opened and closed in the last 12 months for group X. For each month, I need to calculate the number of incidents that were opened and closed and add the total to the follo...
Hi, I am trying to report on impacted minutes, which essentially is the total minutes resulted from degradation and outages (excluding downtime outside of availability window). Currently in the outage table, it would include outage and degradation re...
Hello I have this problem.I am creating a dashboard with inflow and outflow incidents reports. The dashboard is supposed to have an option to select the group for which the reports are displayed. So I created an interactive filter that allows to sele...
Hi all - I am running a report on a scoped app table. There are two fields 'Fee type 1' and 'Fee type 2' both contains $$.I need to run a single score report or another report type where the total sum between the two fields are calculated and shown ...
We're trying to capture our NPS Score either Daily or Monthly, either will work. I've went through this youtube video and it appears to be working for us but my score doesn't look right. The score shows -67 but the number/percentage of 33 showing ...
Hi All, I have created custom dashboard for SAM, is it possible to add this dashboard in Software Asset Workspace so that users with SAM user role can access this dashboard via workspace instead of sharing the dashboard with users/groups. Any point...
I am using a breakdown PA dashboard in my client and he has a very strong requirement. He want some 'filters' that work all over the dashboard (all tabs) and those filters use hierarchical data. Then when in the first filter an element is selected, t...
Hi All, I have installed CIO dashboard plugin and included with the demo data, But i can not see the data in the dashboard widgets. some of the widgets showing data most widgets are not showing any data.We had run CMDB schedule job for that schedule ...
Hi! Trying to learn more about PA and I've got quite far and surprised myself but I'm now stuck. I've created some indicators against various SLAs and I can show the overall breakdown of achieved vs breached for the SLAs I've queried against. I've ...
Hi, I would like to filter on my Knowlegde Dashboard Authors in the logged-in User's Department. Usually you can use the following oob. script: gs.getUser().getDepartmentID(); Problem: We have Departments with the same Name but different ID's. So tha...
I am looking to create a report that shows when a story has been carried from one Sprint to the next. I would like to know how many sprints any story has been carried over from, and easily show those in a visualization. I have looked through the A...
Hello All,We need to calculate total number of hours consumed by an user on the basis of the Time Card Categories.And we need to display the percentage on the Dashboard via the calculations mentioned below: Percentage of the individual category = Tot...
Hi All, Greetings..!! I am using few Indicators for creating some Data Visualizations in 'Platform Analytics Workspace'. Breakdown Requirement:Assignment GroupIncident TypeIncident Categoryetc. (according to requirement)Would you please help me with...