Hi All, I have requirement where, we need to show report for MTTR using incident table. I tested this in lower environment and found the similar Indicator which has required conditions. But, when I used that indicator in Workspace, it is not showing ...
Hi All, Is there a way in Performance Analytics to find the missing record in Association table. We have Table A and Table B and they are linked using Table C. Now we need to know what all records we have in Table A which are not linked with Table B ...
We have recently implemented a new Plugin called "SLA Breakdowns" which provides a new tab at the bottom of incidents highlighting the duration the incident has been with various assignment groups and at what point the SLA breached. Rather than analy...
Hello,I have installed the Fiscal calendar plugin and we got new choices like Last Fiscal month, Last fiscal year, This fiscal year, etc.The requirement is to get the same choices in the date filter of the interactive filter of date type. In other co...
Hi Everyone, When I run the daily/Historical job the automated indicator to collect new cases daily shows zero. Conditions:There is no additional condition for this indicatorTroubleshooting done:The indicator source can collect the value Are there an...
Hi All, I have a requirement to create a report using Indicators for below existing report filter condition. In my instance, I have the indicator source with below conditions set. The difference between these 2 is only of filter 'State' and 'close co...
I'm encountering an issue with a metric definition in ServiceNow and would appreciate any insights or guidance you can provide. What I've Done So Far:I have successfully created a metric definition to measure the average mi_duration for an incident f...
Hello, I'm trying to prepare automated indicator which will count number of problems under specific conditions.The conditions are complex, I had to use a PA script to achieve it (and this works fine), but now I have a problem to show collected record...
I know that when a score reaches the billion mark, P.A. by default inserts the abbreviation G, as shown in the KB link to knowledge base article. However, is there a way to change the widget display to B when dealing with monetary units? The confusio...
I have a static content block on a public dashboard that holds a png file. WIth my ServiceNow profile settings, I see the image, but users with view rights only see the broken link icon. I have replaced the png file in the content block and also recr...
Hi Everyone, I'm trying to create a new breakdown source called parent product, I'm referring to a similar indicator source but cannot find out the element. Can someone help me find the element's name for the parent product in the choice [sys_choice]...
We've identified that while our historic and on-going data capturing for PA holds most information as it was at the time, one of the key items that isn't being maintained is the department at the time the record is being captured. For example, if us...
So got this reported to me by a staff member. He is in the filtering/conditions part of a Report and when he clicks on the Calendar view, it shows up like this.. Instead of the normal view like this: Anyone know why this is happening and it's not aff...
I want to change the color of highlighted widget in workbench indicator. How can I achieve this?
Hi Everyone, I'm trying to add a new column for an automated indicator. Steps followed:Navigated to an automated indicatorClicked on "show all records" in the top left cornerI need to add a new column to get displayed "Resolved"Can some on help me?
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