Hello, I want to create a report that shows a year-over-year increase in the Business Application count.Do I need a Performance Analytics premium subscription to achieve this and can someone please help me with the steps to achieve the same? Thanks I...
Is there any way in PA to get this kind of look with Assignment Group Manager and Task Age? I know in reports the age groups only work with bar chart types.
How would I create a trend report showing time spent by specific assignment groups resolving tickets? Thanks!
Please guide me when we need to use Relative start and end to 0 and in which condition we need to put 1 in Relative start and end,Please guide me as i am new to this forum
Hi All,I've been building these PA reports for a few months now and I've been asked to add a new breakdown to existing indicators. I'm wondering if adding a new breakdown to existing indicators with a breakdown matrix will break what's already there,...
Have to create a breakdown for an incident indicator showing whether the incident is of VIP user or not. VIP user in incident table is Boolean field calculated from user table where a user is identifed as VIP basis labels Platinum, gold or silver cat...
Does anyone have any thoughts on how best to create a widget of a very large table (sn_vul_impacted_services), but grouped by Service? So that only counts of the number of records by Service are displayed, and then one can drill down into the counts ...
Hi All, I have requirement where, we need to show report for MTTR using incident table. I created the report in Classic UI so, below is the one. But, when I created using indicator, it did not give expected results. Report in Classic UI:Filter Condi...
Hi,I have four tabs in a dashboard, all of them have the same interactive filter. Is it possible to sync these filters so that whatever selection is made on the first tab is automatically synced to all the interactive filters in the other tabs. or is...
Hi All, I have requirement where, we need to show report for MTTR using incident table. I tested this in lower environment and found the similar Indicator which has required conditions. But, when I used that indicator in Workspace, it is not showing ...
Hi All, Is there a way in Performance Analytics to find the missing record in Association table. We have Table A and Table B and they are linked using Table C. Now we need to know what all records we have in Table A which are not linked with Table B ...
Hello,I have installed the Fiscal calendar plugin and we got new choices like Last Fiscal month, Last fiscal year, This fiscal year, etc.The requirement is to get the same choices in the date filter of the interactive filter of date type. In other co...
Hi Everyone, When I run the daily/Historical job the automated indicator to collect new cases daily shows zero. Conditions:There is no additional condition for this indicatorTroubleshooting done:The indicator source can collect the value Are there an...
Hi All, I have a requirement to create a report using Indicators for below existing report filter condition. In my instance, I have the indicator source with below conditions set. The difference between these 2 is only of filter 'State' and 'close co...
I'm encountering an issue with a metric definition in ServiceNow and would appreciate any insights or guidance you can provide. What I've Done So Far:I have successfully created a metric definition to measure the average mi_duration for an incident f...
