Formula Indicator not showing in the Dashboard

[Najmuddin Mohd]

Hello Everyone,

I have run the job for the OOB Indicators that are calculated for Formula Indicator.

% of incidents resolved by first assigned group. 

However, this is showing in KPI Details, but not on the Dashboard.

Anything I am missing ?

Thanks in Advance.
Regards,
Najmuddin

[AndersBGS]

Hi @Najmuddin Mohd ,

 are you familiar with performance analytics, formula indicators, automated indicators and indicator sources.

[Najmuddin Mohd]

Hello @AndersBGS ,

Yeah, I am familiar with them

[AndersBGS]

Hi @Najmuddin Mohd ,

 perfect, and what did you expect the widget to show? as far as I can see from the KPI details, there are no data since July? Also, have you ensured that what you’re looking at is the same just from two different views? Have you looked into when the PA job had last run?

[Najmuddin Mohd]

Hello @AndersBGS ,

Thank you for your reply.
It was just a configuration issue. The Indicator was not getting saved in the data source in the Platform Analytics.

Regards,
Najmuddin