How to Create a report to show Template Usage

Greg Wilk
Tera Contributor

I would like to create a report to show template usage.  We currently have 3 templates that we use.  [the names are contract closure, project support and forecast variance.]  The table I am referencing is template [sys_template].  However, I do not know what conditions I need to choose.  I understand that templates pre-fill in fields, however it would be nice know how many times each template was used.  What conditions need to be set to generate a report on how many times templates are used, or a specific template is used.  Thanks.

1 REPLY 1

Mike_R
Kilo Patron
Kilo Patron

Unfortunately this is not possible OOTB. 

These posts give some steps on how to customize a solution, however it will only take effect for future usages

 

https://www.servicenow.com/community/developer-articles/reporting-on-template-usage/ta-p/2317928

https://www.servicenow.com/community/developer-articles/track-template-usage/ta-p/2305421