How to Create a report to show Template Usage
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10-18-2022 07:45 AM
I would like to create a report to show template usage. We currently have 3 templates that we use. [the names are contract closure, project support and forecast variance.] The table I am referencing is template [sys_template]. However, I do not know what conditions I need to choose. I understand that templates pre-fill in fields, however it would be nice know how many times each template was used. What conditions need to be set to generate a report on how many times templates are used, or a specific template is used. Thanks.
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10-18-2022 07:51 AM
Unfortunately this is not possible OOTB.
These posts give some steps on how to customize a solution, however it will only take effect for future usages
https://www.servicenow.com/community/developer-articles/reporting-on-template-usage/ta-p/2317928
https://www.servicenow.com/community/developer-articles/track-template-usage/ta-p/2305421