How to Monitor the usage of ServiceNow On-call Scheduler?
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01-15-2024 04:02 PM
We just recently used the On-call Scheduler module of ServiceNow. We would like to know how to view and monitor the usage of this module. ( How many users per day and also how long each component they accessed ).
It seems On-call Scheduler is not included in the User Experience Analytics.. Is there a way to monitor this?
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01-16-2024 07:19 AM
Hi @AllanPG ,
Please refer the below docs, might help to resolve your issue.
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thanks
AJ
Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/
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01-16-2024 04:30 PM
Hi @AJ-TechTrek ,
Thank you for the provided links. It did gave me additional information. We already have configured shift rotations and escalation notifications. Our team is more aimed in creating a report or dashboard that will show how many users are accessing the ServiceNow on-call scheduler in a daily, weekly or monthly basis. We thought we can get this from the User Experience Analytics, but the On-call Scheduler module is not there.
Hope this clarified my inquiry.
Regards,
AllaPG
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01-16-2024 07:58 PM
Hi @AllanPG
Refer below, Might help.
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thanks
AJ
Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/
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01-16-2024 10:06 PM
Hi @AJ-TechTrek ,
Thank you for this, but we still cannot find a way to monitor how often the different Support teams are using and accessing the On-call Scheduler module, whether updating the shift rosters or viewing their shift's performance.
Is there a table in ServiceNow that hold records of what ServiceNow Component/Feature each end user have accessed or opened?