Forum Posts
Custom Interactive Filter not getting applied on Report if I reload Dashboard
Hi, I have create a Custom interactive filter which is getting used to filter on a glide list variable referencing to cmn_location table.Issue - The filter runs perfectly fine on the report on the Dashboard and if i add the report for first time. Bu...
Demand Insights for Incidents dashboard is not showing data though data is available
Hello Community, have received a request to set up predictive intelligence for knowledge management. Upon reviewing the dashboard that appeared after the plugin installation, I noticed that when I open the dashboard and click on the insights option, ...
Decimal Value Display Issue in PA Line Chart – Hours Show as 3108 Instead of 3.108
I'm facing a display issue in Performance Analytics (PA) with a Formula Indicator used in a line chart visualization.Here’s the scenario:The original result is 3.108 hours, but it's displaying as 3108To correct this, I converted it to days by dividin...
Reporting query
Hi Forum Members I'm a beginner in ServiceNow administration but I do know my way around the platform well. We're on Yokohama version and my ask is to be able to create/formulate a SINGLE ITSM report every month on: Incident Management: Number of inc...
Showcasing Performance Analytics in ITSM – Need Suggestions for Business-Focused Indicators
Hi everyone,We are currently working on leveraging Performance Analytics within the ITSM scope in our organization. As part of this initiative, we are looking to identify meaningful reports and indicators that can be shared with the business to effec...
report that queries the incident table for the number of times an individual has touched a ticket
I need to build a report that queries the incident table for the number of times an individual has touched a ticket. I would like to use the dynamic @ME variable in the build of that report. I dont want to count assigned to. I want to count how man...
Unable to add additional assignee in interactive filter
I am trying to create an interactive filter for additional assignee list of incident table.When i am trying to add a referance the additional assignee is greyed out. Is the field not allowed for interactive filter?
Facing issue with the PA dashboard filters
I have a Performance Analytics (PA) dashboard that includes multiple PA reports. I’ve also added breakdown sources for the dashboard — such as 'Groups', 'Active Users' etc.Below is a screenshot showing how the breakdown source appears on the dashboar...
Resolved! Configure function field are custom fields?
Hi All, I have an inquiry regarding the creation of function fields in the report for retrieving the duration between follow-up and closure in the incident table.Therefore, my question is whether the function fields created in the report using 'confi...
What metrics are best choices to include on a CIO scorecard? What's yours look like? How to do it
HELP / Trying to build a CIO level scorecard, but NOT USING PA. Looking for examples from anyone on what they have. Screenshot example? If using indexed metrics what does that look like? Advice? Please! THANK YOU!
Interactive filter
I have PA widgets with score, timeseries and breakdown types. i want to add common interactive filter fro all the widgets. How can i achieve this.
Want to show 0% to 100% on Y-Axis of the report, not able to impliment % sysmbol on Y-Axis
Have Created one Bar report, where I have X-Axis and Y-Axis where I want to show % symbol on Y-Axis but now only getting like 0 to 100.
How Interactive filter in PA dashboard can be created?
Here this Scenario: 1.We have three Automated Indicator that has been used in Formula Indicator [example : Catalog submission +VA ticket submission + incident submission)] which has different "Indicator source" and ofcourse different "Fact Table". I...
How Can Metric be defined in Indicator in PA
I need to create Dashboard .How Metrics can be defined in Indicator and can be pulled in Dashboard and reflect like this. Is this possible?MetricValueScoreSuccessCustomer Retention75%72.20NPS65.0062.00Resolution Time12 hours82.40 60%
