Idea Portal

When I create a new idea, it automatically creates a demand record on the demand table. Is this an OOTB configuration?

Analytics Hub - Cannot select more then one breakdown

I have created a monthly SLA indicator for Service Catalog request items. I was asked for breakdowns by group, department (based on requested for), and item. These break downs seems to work individually but once I select one like group for example I ...

Incident duration in PA

I have created a KPI to show the Average duration of the incident from opened to closed and which was assigned to a particular assignment group but can we get the individual incident duration I want the incident number in place of date and month whic...

Analytic hub score is different from show records on indicator

Resource Report Dates US to UK

Hello, on the resource report application does anyone know where I would change the start and end date to display in UK format? (dd/mm/yyyy).Pre-checks PA Admin console - Nothing to dictate the date.Default system date - Already set to UK.(Stab in th...

Dashboards

I want delete multiple dashboards using Scripting. Any idea help me.

Issue with distinct count in kb_use

Hi, I'm im trying to work out a visual showing distinct article counts from kb_use. When comparing numbers between kb_use (distinct count) and the view count from kb_knowledge (knowledge_article.sys_view_count), the distinct count from kb_use shows f...

Element Filter/Interactive filter values doesnt show up for other users

Hi,  I have created a dashboard, created a interactive filter and element filter on the dahsboard. I have added few reports and shared with some users but the filter is not showing any data for other users without admin role. Below is the error. I ha...

Navigate to Service Operations Workspace instead of Native UI

Hello Community,When we click on any graph of the Reports in Performance analytics, it navigates to Native UI.I want it to navigate to Service Operations Workspace.Where should I be configuring it ?Thanks in Advance.Regards,Najmuddin.

Indicator Score showing incorrect value

Hi All,i have an indicator source with following condition:Opened on Today OR Opened before TodayAND"State is not "Canceled" and "Active is True" and "Assignment Group is GroupABC" Indicator with following condition:Updated on Today ANDAssignment Gro...

Performance analytics report

I am trying to create a report with the of performance analytics which measure P1 response time withing 15 minutes and show as the result in the form %.While running the job we it showing as 2 result which is matching the records, but it's not showin...

Insights in Platform Analytics says 'no insights to display'

Trying to create a new dashboard with 'Platform Analytics'. Despite creating indicators and configuring targets and thresholds in a way that they are being breached- I am not able to get any insight card show up. Is there a setting hat needs to be en...

How to get a monthly incident report of a assignment group

Is there a possibility to get a monthly report of closed incidents in a particular assignment group, which can show the total time (duration) that an incident remain in an assignment group and the total time that the same incident was in different st...