I need to obtain the available time for the agents within the system.

geogeorge
Tera Expert

Hello Team,

I've successfully implemented PA widgets to display the total available minutes for multiple agents within the system. However, I need to provide a detailed breakdown of each agent's available minutes. Currently, I'm retrieving this information from the awa_agent_presence_history table by subtracting the offline minutes from the available minutes, but the script in PA isn't returning multiple values for the breakdown.

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