I need to obtain the available time for the agents within the system.
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02-11-2025 11:37 PM
Hello Team,
I've successfully implemented PA widgets to display the total available minutes for multiple agents within the system. However, I need to provide a detailed breakdown of each agent's available minutes. Currently, I'm retrieving this information from the awa_agent_presence_history table by subtracting the offline minutes from the available minutes, but the script in PA isn't returning multiple values for the breakdown.
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