Hello, I've created a dashboard that takes the average SLA definition for "actual elapsed time" in the table below. Currently the dashboard averages all the times across all priorities in the SLA definition. I want it to breakdown so it takes the ave...
Hello all,We need to build a "trend" type report based on previous "Assigned to" of incidents and requests. For example, if Abel was the first assignee of an incident and it was later changed to John, the report will display the data as it is now con...
Hi team, I am doing the course offered in servicenow and I have completed performance analytics essentials course, right next to it is Performance Analytics Simulator- Micro Certification, when I opened it is asking me to active the Performance Anal...
Hello All, I have one query. In one dashboard the average percentage is showing incorrect. Total incidents resolved within time vs total incident closed. can anyone help me with the root cause ? Thanks & Regards,Ashwini SawantTCS - ServiceNow TeamAsh...
Hi All,How can I create a breakdown based on the interaction table. I need to build a breakdown filter to sort by the user region, the breakdown will search the user region on the sys_user record. they want to see user region. So here I'm using bre...
Hello, I am fairly new to PA and am having issues getting a report to follow a breakdown. Here is how I am configuring the breakdown: Breakdown Source:Name: CountryFacts table: Country [core_country]Active is true Breakdown:Type: AutomatedName: Count...
パフォーマンス分析ウィジェットをダッシュボードに表示したい場合、ダッシュボードに表示される日付の表示を変更する機能はありますか?表示を DD.MM ではなくMM.DDに変更したい。 質問に関連して何か見つけたら教えてください。
Hi Everyone!This is my first question to the community thank you in advance for your responses. I'm having trouble gathering Historical server data in PA. What I'm looking for is operational servers. We use the field install_status so my condition on...
Hi Team, I Have interactive filter created on cat_item table. when we search for cat items using filter it will be search for all items in a table. Here i want to add specific items to filter, So that when i search for an item should search from thos...
Hello Community,On my dashboard I have created simple pivot table reports on “Outbound HTTP Logs” table [sys_outbound_http_log].Sometimes tables are displayed good, sometimes not – please see examples below. If in defined time period I have error tra...
Is there any way to add an operation like "replace" to the Operations selection when building out a Function field that would be used in a report? var theSD = "Chronic Detection - SolarWinds Alert - TST: This is a test";theSD = theSD.replace("Chronic...
Hello!I have two single score reports that show the following information:Report 1: The number of Changes that were closed yesterdayReport 2: The number of Changes that were closed yesterday that had Approval to close Both reports are pulled from t...
We're trying to show the number of pending approvals weekly by age ranges, a snapshot of what was pending approval on that given date. We have quite a few months that are missing data, and the greater than 2 months range has the same number for seve...
Hi,Need to show the report in Distribution visualisation. Can data be visualise the data using Distribution type using PA or Report? Can be Appreciated for your knowledge sharing.
Hello I am new to Performance Analytics and I would appreciate if someone can clarify the change column for me. What do the numbers ( 13, -1, 0, etc) represent? Also how can I ensure it is accurate and correct? Thanks
