Hi folks,I've dashboard - Avg no.of inc's created every month. created using PA.In month of JAN (31 days) no INC's were created for 5 days, so the result should be (no.of INC's/26) but i've noticed avg as (no.of INC's/31).How can i get the desired ou...
Ticket/Alert analysis for identifying different trends/clusters for automation, elimination and optimization is currently manual and is performed on demand. Ticket/Alert clustering is done using tools and at regular intervals.How to implement this in...
Hello ServiceNow community - I am trying to run a report where I can gather the sys ID of all catalog items. I am hoping to have this in the same report as the catalog items' names and other related columns. Thank you in advance.
Is there a way to show any SLA feature (either time left on SLA clock, maybe color the row, percent to breach, anything) in the out of box 'My Work' search?
Hello, I have a new requirement to add another breakdown to one of my indicators for a report. Ideally, I would like to also update the historical scores for this breakdown, but I don't think this is possible without also having an impact on the oth...
I have created Time Series widget report having a Formula indicator. When I select multiple breakdown elements, Analytics hub is showing "Some Analytics Hub functionality is unavailable when multiple breakdown elements are selected." In Breakdowns s...
Hello Friends,Are there any third-party tools we can integrate into ServiceNow to print reports and dashboards?Thanks
hi all, I am trying to calculate the avg time it takes my Major Incident team to promote an incident after it gets proposed and I am not able to get my Formula Indicator to work. The indicator widget aggregates by month avg+ Formula Indicator: [[Su...
Hi Community! I have requirement to show the Reduction Percentage on Year to Date (YTD) for P1/P2 incidents compare to current to last year.Ex:- 45% reduction in 2024 (44) compare to 2023 (80) As my knowledge it is not possible using standard report....
How to make automatic delete of the the indicator scores which are get created in previous schedule job run when a job runs freshly.
Hello everyone, is there already experience here on how to display the data from the time worked function (list: task_time_worked) as a KPI? For example, to build widgets that display the time worked for assignment groups or business services?Or shou...
What are the steps to display Target and Gap in Single Score Indicator in PA Dashboard? (As per attached Image)Although, I have created the Target from Analytics Hub, but it is displaying within Analytic hub not in Indicator. (Below are images for y...
Hello All, I have to create report incidents open in financial year. Kindly help me out how to create filter. Thanks.
Hello All,I want to create a report which shows the duration of each assignment group worked on an incident.Eg: If an incident has been transferred to 3 different assignment groups during it's life cycle( Eg: 8 hrs.), group1 spent 2 hours, group 2 sp...
