Hi, looking for some advice, I am trying to create some SLA widgets/ indicators that show achieved SLAs and breached slas but only for IT. We have ALOT of assignment groups in ServiceNow and other teams outside of IT, and we can report on everything ...
A report owner(RO) is not able to share his reports with users and groups. What could be the reason? What step should be taken to give RO access to share reports?
Hi All, I need help creating a couple of widgets and I am struggling with Performance Analytics to do this.I have been asked to create widgets for "assigned or taken by each engineer" and "Backlog per engineer" and to be able to filter the data by da...
We can publish a report and make it available to all users and can see it without login, similarly can we do it for dashboard?I have tried to create a dashboard and added role 'public', modified 'report_view' acl, its not working, still asking for lo...
Hi, We have a client requirement to create a PA widget that lists the count of past due issues in Issue management. To count past due Issue logic is active true records + due date is before today.. That is any issue which has due date in the past. W...
how to add coloums to reports from variables in RITM. i have variables in catalog form so i need them in report.
Hello All,Is there a way to import the date from pa_scores_l1 data from prod instance to uat instance for a specific indicator over last three period to show the trend (score)?In UAT, I have records for last 3 months, but the requirement is to match ...
Hello!There is a Performance Analytics script that calculates the number of days it takes to close a Requested item, "SD.RequestedItem.CloseTime.Days"(/now/nav/ui/classic/params/target/pa_scripts.do%3Fsys_id%3D4ce47333531831106feaddeeff7b123d%26syspa...
We have requirements to add dashboard on the Portal. Can you please help me?
I am using classic report to count the number of incidents per Business service in a week and the report is shown in image. However, I want to only display the top 20 Business service with highest incident count per week. Is this doable in PA, please...
Hi AllI'm facing a error while adding a indicator to breakdowncould anyone please assist me. what went wrong attaching a snip.
Here's where I'm stuck. I see the report and it works. BUT it's too big. I need to filter it down. Here is my use case. I need to see ALL incidents where SLA was broken, but see only the incidents that were worked on by a specific list of Assignment ...
Hi! Goal:Monthly numberHave the number of incidents that have been and are currently assigned to each asgmt groupHave the number of sla breaches for those incidents for every asgmt group Ask:Is there a workaround or some method I can achieve this goa...
Hello ServiceNow Community,I need some assistance regarding the minimum role required for a user to share user dashboards.We have users who need to share dashboard but assigning them the `pa_admin` or `pa_power_user` roles grants more permissions tha...
Hi Team, Different teams in our org create 'Favorites' of filtered table-list-views. At times the need has arisen for a way to convert multiple Favorites, featuring 30 or 40 units of filtering logic each, to be converted into dashboard widgets. Is an...