Incident Reporting

[ThomasMathew]

Can the Count function be used multiple times in a single report. 

For e.g. Incident Count - XX , Incident Closed - XX , Ageing Incident - XX ,  etc.. 

Do these need to be created as individual reports or can this be published in one single dashboard view. 

[abbasshaik4]

Hello @ThomasMathew,

Steps to Create Multiple Count Times:

1. Navigate to Reports > Create New.
2. Choose Type: Single Score.
3. Set Table to Incident.
4. Apply Filter (e.g., Active = True for Count, State = Closed for Closed Incidents).
5. Save and repeat for each metric.
6. Add all reports to a new or existing Dashboard.

If it is helpful, please mark it as helpful and accept the correct solution. By referring to this solution in the future, it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[Ankur Bawiskar]

@ThomasMathew 

If you are talking about legacy reporting, then you should move to Platform Analytics

Within platform analytics not possible to have single data visualization with all combined.

Create single score data visualization for each type and add on dashboard.

Getting Started with Platform Analytics – Platform Analytics CoE 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[SohamTipnis]

Hi @ThomasMathew,

Yes, you can show all of that in one dashboard, but not usually inside one single basic report.

In ServiceNow, a standard report typically supports one aggregation at a time (like Count). So if you want:

• Total Incident Count

• Closed Incidents Count

• Aging Incidents Count

You would normally create separate reports with different filters (for example, State = Closed or Created > 7 days ago).

You can add all those individual reports as widgets into one single dashboard view and present everything together.

That’s actually the standard and recommended approach in ServiceNow

You can refer to the article below:

https://www.servicenow.com/docs/r/mobile/sg-mobile-security-incidents.html

https://www.servicenow.com/docs/r/it-service-management/incident-management/asso-new-post-incident-r...

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10