Issue with the PA indicator scores which are retrieving same count for every month

[kiran115]

I have created an indicator and an indicator source to track all the resolved incident counts for the last two years. Additionally, I set up an on-demand job to generate the scores. However, after running the job, I noticed that the same count is repeating for every month. I have verified that the frequency of the indicator source is set to monthly, but I’m not sure where I made a mistake. Can anyone help me with this issue?

[Dinesh Reddy By]

Hi kiran115
Please share the screenshots of your configurations.

Thanks,

Dinesh

[kiran115]

Sure @Dinesh Reddy By 

1. Here is the configuration for the indicator.

2. Indicator source configurations.

3. Data collection job details 

[jonsan09]

Try removing the script from your indicator and adding a condition for Resolved ON 'This Month'. Then rerunning your historical collection.

[AndersBGS]

Hi @kiran115 ,

have you looked in your scheduled jobs for errors? As far as I recall, it can’t go back 36 months according to property settings. Furthermore, what is it that you would like to see? In general according to your configuration, you collect 36 months back on a monthly basis - right? Is this on purpose?