Hello Guys, One of my clients has come up with a requirement for the Performance Analytics Widget. The Widget should display the weekly average for the Quarter to date. Let me explain this in detail. Current Widget: The above is a List type Widget a...
We are receiving many errors under system logs>error Error while parsing hop token. : java.text.ParseException: Invalid serialized unsecured/JWS/JWE object: Missing part delimiters: com.nimbusds.jose.JOSEObject.split(JOSEObject.java:226)com.nimbusds...
Data source : Incident Table July 28th the team has 40 tickets as backlogJuly 29th the team has 30 tickets as backlogJuly 30th the team has 10 ticket as backlog How do we store the information for the past, present data in the same report Currently w...
This report runs on daily basis, is there a way we can have a breakdown of all tickets static that means the state doesn’t change for that particular day.When the number changes, we can’t accurately track the data.Is it possible to make the INC Ticke...
Hello, I was asked to update an APM report to reflect the date when a user's ServiceNow account is set to "inactive/locked out". I have these columns appearing in the report: - Name- Business Owner- Business Owner.Locked out- System Owner- System Own...
Hello community, I have deployed the Performance Analytics in ServiceNow Production and here shows one of the data collections. We cannot change the field for "run as". May I know what would happen if the person mentioned in the "run as" will be leav...
All, Need some assistance with an IF Statement on a Performance Analytics multiplier. Trying to solve IF Successful Change +3 for Assignment group unless Assignment group caused P1 incident last 10 days +0. I want a way to prevent the assignment gr...
Hi,My colleague is trying to enroll in the Performance Analytics (PA) Fundamentals On Demand but it s is asking for money when this course should be free for us. Please help us resolve this issue.His email address is venkateswarlu.kandanuri@dxc.com
I need help creating dashboard widget similar to open process monitor by age but for Work Orders. here's the widget for open incidents. How do I create the same thing but for open work orders?
Hello,We have a small issue with the new ServiceNow Benchmarks for Success Dashboard. In the previous version, we were able to click into a benchmark to show the KPI performance trend and then be able to click on an individual date point which then w...
Hello, I would like to create a report that displays the number of cases opened for each week including the weeks that have 0 cases opened. I currently have a report that only display weeks that have the cases opened.Could anyone help with creating ...
I need help building a PA script for the following use case - I would like to use a predefined multiplier that varies based on the outage type. If the outage type is "Outage," the multiplier will be -10; for "Major Degradation," it will be -7; for "D...
Hi Good Morning!I want the list of attached SLAs to an incident. The use case is, for an incident a particular SLAs is getting trigger when we change the assignment group. Now we are trying to pull the report of the SLAs that is attached to the incid...
Hello community, My team have deployed the PA dashboard to production instance. However, in each widget it displays the message below: "Sorry, you do not have access to this indicator, breakdown, or element combination. Please contact your Performanc...
Hello,We have encountered the following error - Column `` does not exist on facts table. This error occurs during the job collection of both daily and historical indicators. Please find attached details about the error (sequence 2).Could you please h...
