Hi Community! I have requirement to show the Reduction Percentage on Year to Date (YTD) for P1/P2 incidents compare to current to last year.Ex:- 45% reduction in 2024 (44) compare to 2023 (80) As my knowledge it is not possible using standard report....
How to make automatic delete of the the indicator scores which are get created in previous schedule job run when a job runs freshly.
Hello everyone, is there already experience here on how to display the data from the time worked function (list: task_time_worked) as a KPI? For example, to build widgets that display the time worked for assignment groups or business services?Or shou...
What are the steps to display Target and Gap in Single Score Indicator in PA Dashboard? (As per attached Image)Although, I have created the Target from Analytics Hub, but it is displaying within Analytic hub not in Indicator. (Below are images for y...
Hello All, I have to create report incidents open in financial year. Kindly help me out how to create filter. Thanks.
Hello All,I want to create a report which shows the duration of each assignment group worked on an incident.Eg: If an incident has been transferred to 3 different assignment groups during it's life cycle( Eg: 8 hrs.), group1 spent 2 hours, group 2 sp...
Hi,I have an issue where I can create a Text Cloud for the out of the box indicators (New, resolved etc) but for any others it will let me create the indicators (e.g. Automated) and then follow the process to apply via the widget but once in the widg...
When I open the demand form on draft or submitted state on the service portal I get the below error.It's happening in Dev and QA.Thanks for your help in advance
Dear Community!I would like to create a report of listing existing reports, where the condition 'assignment group - starts with' is used.Which data table do I have to choose to be able to get such a sort?Thanks in advance for taking the time and chec...
Hi All, I am trying to write ACL on glide list type field but it is not working as expected.Can someone please help me answer = gs.getUser().isMemberOf(current.field_name);
Hello Community! I have requirement to configure the interactive filter for 650 catalog items. and there some reports to interact based on the selection of the catalog items. Here i tried to add all 650 catalog items in the condition interactive filt...
On the first of each month, I need a report to show the P1 incident records which was opened between the last Friday of the prior month and 10 days prior to that date. Any assistance would be appreciated.
Hello, I've created a dashboard that takes the average SLA definition for "actual elapsed time" in the table below. Currently the dashboard averages all the times across all priorities in the SLA definition. I want it to breakdown so it takes the ave...
Hello all,We need to build a "trend" type report based on previous "Assigned to" of incidents and requests. For example, if Abel was the first assignee of an incident and it was later changed to John, the report will display the data as it is now con...
Hi team, I am doing the course offered in servicenow and I have completed performance analytics essentials course, right next to it is Performance Analytics Simulator- Micro Certification, when I opened it is asking me to active the Performance Anal...
