In addition to using "assignment group" to report on the various tasks (incident, problem, change, request), we have an user/extended field on every assignment group that provides a more consolidated view (rolls up hundreds of groups into 10 or so hi...
Hello, Does anyone know how I can show the contributing indicator scores to a formula indicator, in the same widget as the formula indicator itself? Similar to creating a breakdown on an automated indicator and showing the score divided by the select...
I've got a customer who wants to search some Catalog Item variable fields for values. Example: There's a "payor" variable and an "amount" variable on the item_option_new table associated with the Catalog Item. Customer wants to search for payors by...
Hi Team,Am having a formula indicator "% of Incidents Linked to Problems" which is having below formula [[No of Incidents linked to Problems]]/[[No of Incidents Resolved or Closed]]*100and all the three indicators (including formula indicator), am ha...
Hello Community, Above shows the ootb Performance Analytics workbench, somehow the New, In Progress and On Hold State shows the same number count, how do I fix this issue and is there probably a way to put it back like before? Please help
I am not sure how to report on the following: Scenario: Today is a day in June and I want to be able to report on the number of stories that were in the 'Ready for Development' state in the months of May, April, March, February, January, December.......
Hi Experts,ITIL users not able to see the PA dashboard for the specific breakdown (CMDB Class), throwing No Data to Display Error. But data is loading working as expected for another breakdown. Can anyone please provide the solution.
Hi everyone,I am currently working on creating a KPI dashboard for Management team, and one of the critical metrics we need to track is the Average Speed of Answer (ASA) for our analysts. The goal is to monitor the ASA per month, with the unit in min...
Hi All, I want to see all the employee in a hierarchy dropdown view from the top 'Using Performance Analytics'.Ex- If I choose CEO, every manager and employee should appear under the CEO. If I choose manager, the employee should appear under him, and...
I'm struggling to comprehend how to incorporate average speed of answer (ASA) to implement it to PA, what indicator is suitable to be used for this automated, or formula (any example of formula?) and suitable breakdowns ......This is for my managemen...
Hi,I need to create a line report in ServiceNow, similar to the one shown in the attached image (created in Excel).I have selected the table I need data from, but I am currently unable to display the trend by year. I know I can create separate report...
I have to create dashboard for the management with performance analytics to see trends but I seem to get stuck on creating it. I find the workflow to create is complicated. Can you assist me. The data also seem to be not accurate.
Hi Everyone, We have created the pa buckets as proactive and reactive, now we wanted to show the incidents list as proactive for certain callers like integration users and for remaining incidents should show under the reactive incidents list. Can s...
Can someone please explain how the PA Indicators are calculating the OOB CSAT score? The indicator script for Indicator ITSM normalized satisfaction score was a little confusing. Formula Indicator:ITSM Average Overall Customer Satisfaction[[ITSM nor...
Hi - I am trying to build reports using the report generator and PA, and I cant find a way to orginze incidents on a same fashion I do on powerbi. I want them on the column, to be organized by week, or month, something like the one below. Basically ...
