Hello All Our instance has been upgraded from Tokyo to Utah and after upgradation MY ITIL Home page dashboard is not visible to users in Home screen. As checked users have roles to check the dashboard but still cannot find their dashboards. Can anyon...
I am a new ServiceNow user in the process of taking over an underutilized Performance Analytics program for HRSD. and am looking for some guidance on the impact of implementing a naming convention and best practices going forward. Specifically, I wo...
Is anyone experiencing this issue: ITIL users can select kb_knowledge to create list simple visualization, but not graphs or scroe type visualizations. Login as ITIL user (in my pdi I used Beth Anglin) and go to platform analyticsSelect to create a n...
How to create a report for Mean Time to fulfill (MTTF) in Performance Analytics? Please help me to resolve the issue.
I have added several indicators based on fact table sc_task. These indicators mirror OOB indicators for sc_request. I've integrated data from these into a dashboard. At least on the surface, it looks like these are working. When I attempt to use ...
Hi All, I have added 2 breakdowns i.e.1. Service offering2. Created the new one for 'Cause Category' (which is the field on Incident Form)But, when I select these 2 breakdowns, it shows as below. Is this invalid combination? And also when I see same...
Hi All, I need to create one indicator with below conditions in indicator source. Note: We need to keep this source more generic, not specific to any service / team. Requirement: I have 3-4 reports where these 2 conditions are common. And below are t...
Hi,Currently we have a interactive filters with the default values(Ex: last hour, last 60days), would it be possible to have a date picker where user can filter depending on the date range on the interactive filter?
Hi, I Can see enable analytics all the time on service now form and list view when ever I'm trying to reload it will show up I have agreed it every time but it will again show up same. please help with needful information Thanks in advance
Hi, I have a requirement to create a report that shows the number of incidents opened and closed in the last 12 months for group X. For each month, I need to calculate the number of incidents that were opened and closed and add the total to the follo...
My C-level requested some very specific dashboard visualizations that may not be possible due to OOB limitations. How can I configure this Time Series PA widget to make the primary indicator overlap an indicator on the "Widget Indicators" list (i.e. ...
Can indicator data created from Job Collectors be moved to a reporting tool using integration tools? if so, where is the data stored... can that same table be used in ServiceNow reports?
I am looking for a line chart displaying the total number incidence that exists in an open state each week. I assume such a core piece of information this must be an out of the box offering? If it does not does anyone have step by step instructions o...
Hi, I am trying to report on impacted minutes, which essentially is the total minutes resulted from degradation and outages (excluding downtime outside of availability window). Currently in the outage table, it would include outage and degradation re...
Hi,We report created on sc_task_sla table. there is a column Business pause duration, while run the report can see the result in Days and hours and minutes. when download as Excel the days are converting into seconds. How to get rport downloaded with...
