creating a formula indicator
Hi, I need to create a formula indicator where I want to use browse for a method option, here I want to use score of the last day of the month from a daily indicator, so what formula should I use?
Forum Posts
How to create a report that can track any RITM created and not updated within business hours
Hello everyone I need to create a report that can track any RITM's that are assigned to service desk resolver group(s) (Service Desk, IT Service Desk, X Service Desk etc) and have been created and not updated within 8 business hours. I could not fig...
No element to display messgae in breakdown
Hi all , I have created breakdown and breakdown source while i using it analytics hub it's showing No element to display.I am not able figure out the issue why it's happening can anyone help me on this. Breakdown source Breakdown mapping I am getti...
Historical job showing same created date
Hi, I have created an indicator and a historical job which runs on demand and shows data from last 2 months. When I run this job it shows me the same value for all the dates however all the records where not created on the same date. What can be the ...
Multiple element selection in breakdown fitler
Hi all, We have a breakdown as filter on a dashboard contains formula and auto indicator widget when i give two element breakdown down filter it is not applying the filter on score of the indicator if i select one element then it's working . please ...
Creation of one report consist from 4 indicators
Hello,as a workaround we created a data visualization in UI builder for IT Remediation workspace. It is consists of 4 indicators with the same base table and grouped by CI.Class. Is it possible to create it as a one PA report for classic dashboard?Th...
Issue on report filter
Hi ,There is a custom report in my instance on "hardware" table, type is "multi level pivot table" and configuration and filter conditions attached screenshot >Once run the report count will populate below.>and I click on total count then it is open...
Getting year from date in report
Hi, I have a requirement to create a pivot table report where my column is a date field, and my row is the group field and I will show the count of tickets. However, I want to use only the year of the date as the column and not the date field. I cann...
Default "Group by Assignment Group" on a dashboard
I have an agent who would like the main shared dashboard to default to grouping their tasks by assignment group (on refresh, this group by filter is removed). Is that possible? Or would the agent need to create their own dashboard?
Automate Dashboard Sharing via Email
Hello Everyone,Hope you doing GoodSo here I am stuck on one requirement from the past few days, I want to automate sharing my dashboard as pdf as email every morning.If I describe more I want to 1. Schedule email send2. In which I want pdf of my dash...
How to Remove the duplicate records from the widget in a PA Dashboard
We are creating a dashboard that displays the monthly scores automatically, We have used a breakdown widget with the scorecard visualization. We are facing an issue where some records are getting duplicated in the records table within the widget. How...
Add new breakdown source to default/OOB collectors
In addition to using "assignment group" to report on the various tasks (incident, problem, change, request), we have an user/extended field on every assignment group that provides a more consolidated view (rolls up hundreds of groups into 10 or so hi...
PA: Show contributing indicators scores of a formula indicator in the same widget
Hello, Does anyone know how I can show the contributing indicator scores to a formula indicator, in the same widget as the formula indicator itself? Similar to creating a breakdown on an automated indicator and showing the score divided by the select...
Custom Interactive Filter to search for text in a Catalog Item Variable (item_option_new table)
I've got a customer who wants to search some Catalog Item variable fields for values. Example: There's a "payor" variable and an "amount" variable on the item_option_new table associated with the Catalog Item. Customer wants to search for payors by...
Breakdown is not available because it does not apply to one or more contributing indicators
Hi Team,Am having a formula indicator "% of Incidents Linked to Problems" which is having below formula [[No of Incidents linked to Problems]]/[[No of Incidents Resolved or Closed]]*100and all the three indicators (including formula indicator), am ha...
