Issue with the PA indicator scores which are retrieving same count for every month

kiran115
Tera Contributor

I have created an indicator and an indicator source to track all the resolved incident counts for the last two years. Additionally, I set up an on-demand job to generate the scores. However, after running the job, I noticed that the same count is repeating for every month. I have verified that the frequency of the indicator source is set to monthly, but I’m not sure where I made a mistake. Can anyone help me with this issue?

kiran115_0-1747745675606.png

 

6 REPLIES 6

Dinesh Reddy By
Kilo Sage

Hi kiran115
Please share the screenshots of your configurations.

 

Thanks,

Dinesh

Sure @Dinesh Reddy By 

1. Here is the configuration for the indicator.

kiran115_2-1747753056496.png

 

2. Indicator source configurations.

kiran115_3-1747753103116.png

3. Data collection job details 

kiran115_4-1747753161486.png

 

 

jonsan09
Giga Sage
Giga Sage

Try removing the script from your indicator and adding a condition for Resolved ON 'This Month'. Then rerunning your historical collection.

AndersBGS
Tera Patron
Tera Patron

Hi @kiran115 ,

 

have you looked in your scheduled jobs for errors? As far as I recall, it can’t go back 36 months according to property settings. Furthermore, what is it that you would like to see? In general according to your configuration, you collect 36 months back on a monthly basis - right? Is this on purpose?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/