Issue with the PA indicator scores which are retrieving same count for every month
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‎05-20-2025 05:54 AM
I have created an indicator and an indicator source to track all the resolved incident counts for the last two years. Additionally, I set up an on-demand job to generate the scores. However, after running the job, I noticed that the same count is repeating for every month. I have verified that the frequency of the indicator source is set to monthly, but I’m not sure where I made a mistake. Can anyone help me with this issue?
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Performance Analytics
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‎05-20-2025 07:30 AM
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‎05-20-2025 08:01 AM
Sure @Dinesh Reddy By
1. Here is the configuration for the indicator.
2. Indicator source configurations.
3. Data collection job details
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‎05-20-2025 10:40 AM
Try removing the script from your indicator and adding a condition for Resolved ON 'This Month'. Then rerunning your historical collection.
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‎05-20-2025 12:59 PM
Hi @kiran115 ,
have you looked in your scheduled jobs for errors? As far as I recall, it can’t go back 36 months according to property settings. Furthermore, what is it that you would like to see? In general according to your configuration, you collect 36 months back on a monthly basis - right? Is this on purpose?
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/