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KPI: Problem Management - Risk Accepted problems with new incidents

adejong
Tera Contributor

‎11-23-2023 06:07 AM

I was wondering if anyone has ever created Performance Analytics/Reporting for Problem Management to get the KPI:  Risk Accepted problems with new incidents?

 

If so, how did they achieve this?  

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5 REPLIES 5

Hasan6
ServiceNow Employee

‎11-24-2023 07:35 AM

Hi,

I did create a line chart report for this that solved this use case. The configurations were something like this:

Hasan6_0-1700840116485.png

 

Best

Hasan

adejong
Tera Contributor
In response to Hasan6

‎11-27-2023 10:11 AM

Hasan,

 

Thank you so much!  I will give this a try.

 

Andrea

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adejong
Tera Contributor
In response to Hasan6

‎11-27-2023 11:57 AM

Hi Hasan,

Sorry to bother you.  I was wondering what your data source type and table were set to.  

Andrea

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Hasan6
ServiceNow Employee

‎11-28-2023 05:26 AM

Hi Andrea,

Sorry, missed sharing those configurations with you earlier.

Hasan6_0-1701177631750.png

Hope this solves your query, and do reach out if you need more clarifications.

 

Best

Hasan

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