Hi Team, we are going to migrate our platform analytics through migration center, however is there any documentation available to tell end users, what all things gonna change and how does its looks like, how they can use it?is there any document or a...
Hello Community , Good day.How to get the count of engineers who have resolved/closed tickets in the range of 0-10, 11-20, 21-40, 40 and Above from month on month . I wanted to depict the engineers count against that bucket ranges which I have specif...
Hi Everyone, I have a requirement to generate a report that shows how many incidents were handled by the Database group, how many were closed by them, and how many were transferred to other groups. I attempted to create this report using the database...
My team has a number of metrics based on custom business application fields that we report on monthly using Tableau because of calculations required to arrive at those metrics. Now we are being asked to also look at those metrics MoM and YoY. We requ...
Hi all, We have to prepare a requirements gathering session for ITSM Performance Analytics: which questions should we ask? I thought:1. Confirmation for OOB Performance Analytics reports for ITSM2. Who needs visibility 3. KPIs? Many thanks
Hi Team , there is a requirement, client needs health dashboard (completeness compliance and correctness) on a new dashboard. based on the group , can we implement using performance analytics ? how i can i implement this , can someone guide me ? muc...
Hi Community,We've noticed that the "Sort By" button in the CIM Dashboard is no longer functioning. It was previously working, but now clicking it does not trigger any sorting action.Has anyone else experienced this issue recently?Additionally, is th...
Hello, I'm being asked to calculates the average actual duration of stories, excluding the longest 15% to reduce the impact of outliers. in Excel, of course, I can create a formula like this: =AVERAGE(FILTER(data range, data range<= PERCENTILE.INC(da...
Dear Experts, I have created an indicator on the base configuration table, but i am unable to create a breakdown that will show the separation of class with count on the managed by group which is empty... Is there any use case like this.. ??? Any he...
Hi Team , Good morning, We are going to migrate our Plateforme /Performance analytics, I could not find any relative document for it ..can some one help me with the steps /best practice /documentations for the same? Looking forward for your help! Th...
Hi Team,I have a query regarding how to track changes to the "available" field in the sys_user_grmember table, specifically:Who enabled or disabled the fieldWhen the change occurred (timestamp)How to view the full history of updatesI created a report...
Hi All, How can we restrict 'Create New Dashboard' option in Platform Analytics Dashboard. I tried ACLs and checked for other options but nothing is working. I have to restrict that option for a particular role.Thanks in Advance
Hello Everyone,I am working on a requirement where I need to display a report on the dashboard showing Tickets Created vs Tickets Resolved.In the data source, I have added:task.type -> incidenttask.type -> requestCurrently, in the Group By option, I ...
Hi all,I'm using a Tokyo version and I'm trying to create an interactive filter for a string field, I found on community a code but it didnt work, following below:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmln...