platform-analytics-workspace migration-center search box missing
Anyone having issues with the search bar?
Forum Posts
create report for open incidents by created date
Hi , I'm getting this error: ERROR: "Cannot generate the report. Missing parameter trend_interval for series 0" when I try to create a simple report "Open Incidents by Created Date" using the Trend type report. What am I missing?Thanks!Suzanne
Resolved! Platform Analytics Dashboards Export and Schedule
Hello I saw that it's possible to export and schedule Platform Analytics Dashboards. Export a Platform Analytics dashboardIn my configuration I do not have these options. What could be the problem? Any additional plugin to install?
Regarding new call- Request type
In new call- when call type is incident and if someone raises a call, it automatically creates incident, and the incident number is populated in a field 'Transferred to'Is there any way to get the request number populated when the call type is reques...
ServiceNow Graph Comments Disabled
Hi,The comments option under the chart options in ServiceNow platform analytics is disabled.Is there any way to enable this option.Please refer the attached snapshot
Report Interactive Filter by Incident Number
Dear community members, We are trying to filter report(s) by a ticket (incident, in this case) number. Currently, interactive filters don't have an option for the incident number field. The interactive filter types can be: choice list, reference, dat...
Need to report when the incident was actually picked up
Hi experts, I have a requirement : When a new incident is assigned to servicedesk we need to identify when actually it was picked up by a support group member and how much time it took to pick up this ticket. We can identify this when a first custom...
Resolved! Query regarding Performance analytics dashboard
Hi Guys, I am facing an issue in editing the chart tile while creating it in the dashboard builder present under Performance analytics builder, I am able to get the chart value but not able to edit the title instead I am getting error message [object...
Create two reports in performance analytics
Hi, 1. Create a report comparing major incident proposed time to begin time of Outage (link between two timestamps)2. I have a requirement to create a report like in the attached screenshot. 4 hours should be the fixed line, as there fixed RTO of 4 h...
Resolved! Highlight change calendar items based on 2 different fields' values
I've been asked to base highlighting of change calendar items on change type which is working, but I also need to highlight critical priority changes on the same display, regardless of change type. Is this possible? I'm using the OOTB change calend...
not able see the filters in a report
Hi All, I have created 1 report with few conditions using Ui builder, when I click on the report it is redirecting to workspace view, but I don't see the filters which I gave in a report. and we are using Washington DC release can someone look into m...
How to create this report
Hi everyone,I want to create two reports: 1. How much time did it took to complete an incident? 2. SLA visibility at 30% and 50% Please tell answer step by step.
how to have multi select choice in jelly script interactive filter
How to modify below jelly script to have multi selection value ?refer the image, now i am able to select only one value .Need to change that to multi selection value...............................Code is written in dynamic content block interactive f...
CEO Dashboard
ServiceNow CEO Dashboard is installed, and I get the basics. I need to understand how to get the Bubblecharts to show the third layer (Workflow level) If anyone has more detailed information or has successfully set up the CEO Dashboard, please share ...
Resolved! Report Statistics - Created by all show 'system'
To prepare for Platform Analytics, I took a closer look at the Report Statistics feature. All reports show a "Created by" and "Updated by" as " system." Obviously this isn't true as many people, including myself as the report admin, have created many...
