List of SLAs attached to an incident and their status as well.

[MdA3]

Hi Good Morning!

I want the list of attached SLAs to an incident. The use case is, for an incident a particular SLAs is getting trigger when we change the assignment group.

Now we are trying to pull the report of the SLAs that is attached to the incident. I tried Normal reports but that is only showing the only one SLA.

Any help would be appreciated.

Thanks in advance.

[SN_Learn]

Hi @MdA3 ,

You can find it in both the task SLA or incident SLA table.

[task_sla] for incident INC0000060

[incident_sla] table for incident INC0000060

Mark this as Helpful / Accept the Solution if this helps

[MdA3]

Thanks @SN_Learn for your quick response.

We have already achieved what you have suggested but the issue is, We have one Parent SLA and multiple OLAs in every incident, so we wanted to fetch the report of ALL OLAs and parent SLA but only for those incidents which that Parent SLA has been breached.

Currently when I am trying to set filter on Parent SLA, with condition, SLA definition is Parent SLA name and Has breached is True, we are getting details of only parent SLAs but OLAs triggered in those incidents are not visible, so we want SLA and OLA for incidents in which Parent SLA is breached.

Thanks in advance.