Hi - I created formula indicator to calculate the INC SLA achievement in % and has assignment group as a breakdown to see how each assignment group has performed. I wanted to create a multilevel pivot using this indicator so that I can have the SLA at the assignment group parent level which can be drilled down to assignment group.
Wanted something like the below,
Would someone help me to confirm if there is a way to achieve this in ServiceNow PA, please? I am aware that the multilevel pivot is available in normal reporting but that works only for numbers. I need to report to display the SLAs in %.
Thanks
Fareeth
